Everyone Loves SharePoint. Keys to Training #SPSOslo Liz Sundet– Business Relationship Manager-Focal Point Solutions October 22nd, 2016

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About Me Liz Sundet– Business Development Manager MBA, PMP, CBAP, CSM Musician: Dog Lover: Biker: “Throttles, not pedals” Email: lsundet@earthlink.net Follow on Twitter: @percusn Connect with me on LinkedIn http://www.linkedin.com/in/lizsundet/ Blog: itsocialbutterfly.wordpress.com

Dog Shaming--“Users are like puppies, they don’t come trained” – Raymond Mitchell @SharePointPuppy #SharePointPuppy

Discussion Areas: What are the different learning styles VARK Model How to use the learning styles when training SharePoint users Other techniques for training users Coaching techniques 3 point technique (Show-Guide-Train) Gamification for training users Things to remember to select the right types of training

Reference: http://vark-learn.com/ Visual Aural Reader/Writer Kinesthetic Information Information Reference: http://vark-learn.com/

How to set up a tent Visual = “Cool there’s pictures” Aural = Read directions out loud and do one step at a time Reader = Follow directions by reading the entire manual before starting with step 1 Kinesthetic = take out of box and start setting up based on what they have seen or what seems logical to them

Visual

Include as many pictures as possible in the training content If what you are doing changes even slightly (different screen layout) make sure to include a picture of it Use Diagrams (Context diagrams, process flows, mind maps) to better explain the big picture of what they are doing Give them reference materials—poster sized if possible Use lots of COLORS

Aural Learner Remember thru Repetition. Say it, Say it, Say it. “Seven times, seven ways” May have to “talk about it” before they understand it fully or trust it Can carry out verbal directions perfectly. “How do you get to the nearest gas station from here?” Learns well thru lectures – excellent listeners Enjoys plays, dialogues, dramas and music Able to listen to an entire lecture on MP3 player while working out at the gym and gain more than in the traditional classroom.

Recorded Instructions Repetition Talk it out Recorded Instructions Repetition Traditional Classroom lecture Forum to discuss ideas, how-to’s and issues they’ve encountered Instructions in video/recording form Make sure to repeat key points or things to remember. Seven times, seven ways = commitment to memory.

Reader/Writer Learners Remember what is written May like to write on a whiteboard or takes a lot of notes Perceived as a “bookworm”, will read books, journals, magazines, newspapers Will Google things to find out more about a topic Grasps important concepts the first time after reading materials on it Office may have lots of books that are worn from daily reference and use

Manuals Website Lists Whiteboards Give them a manual that is largely written text Instructions, indexes, websites to reference for more information Allow them the opportunity to take lots of notes during a “traditional” training session Give them key points in list form Invite them to whiteboard ideas for better understanding

Kinesthetic Learner Learns by doing or taking action May need to move constantly or can’t sit still Learns by Demonstrations, but they will likely walk thru the actions at the same time you are explaining them Uses gestures, “talks with their hands” Their world is a stage When playing sports, performing music, acting in a play they are doing it kinesthetically

Will learn more thru exploration on their own Have as many “working examples” or “labs” as you can Give them a “treasure hunt” that allows them to explore the SharePoint environment and find a token Allow them to do something When in a traditional classroom, give them a toy to play with in their hands. This will allow them to be able to do something while taking in the information Give them a blank sheet of paper, they will likely make doodles but will listen to your presentation better

Types of SharePoint Training Traditional Classroom Include as many learning styles into your training Handouts, pictures, interesting presentations, demos, lab time, Repeat key points. Keep sessions short if possible. Half way thru a 30 minute presentation you only have 10-20% of your audience still actively listening. Make it interactive Allow as many questions throughout or time for questions Show the basics then build on the training from there

Drawbacks to Traditional Classroom Training? Schedule– hard to get everyone together Training is typically done prior to “go live” or being able to use it If training is done after “go live” users are all at different levels of experience and knowledge No follow up with the training Materials take tons of time to put together

Coaching Students in small groups or 1:1 The “coach” is able to adapt to “student” learning style Cheerleader at your side– give you praise and positive reinforcement Can be done at any time—doesn’t have to be “scheduled”. Work best for the busy executive that does a few things in SharePoint

Drawbacks to Coaching? Coach isn’t available Coach can’t recognize the learning style of the student Typically smaller groups Ad hoc, so not everyone gets the same message at the same time Variances in levels of understanding and knowledge throughout the organization

Show-Guide-Train Miss the entire population of Reader/Writer learners Show in demo style Guide them as they “do it on their own” giving a coaching style of positive reinforcement or letting them know where they went wrong Have them train someone else how to do the same thing. Then you know they “got it”. Miss the entire population of Reader/Writer learners Good for 1:1 training/coaching You can apply to traditional classroom with slight modifications Lecture/demo – with written instructions Walk thru scenario– lab style, spoon fed information of what to put in where, in training environment. Allow them to get “real life” examples for entry to production

Gamification in SharePoint Built into community sites by ability to create and award badges # of followers Top contributors Points for contributing, commenting, liking content. Levels for each “I like it” content

Game Training for SharePoint Create a “treasure hunt” by having people look for a token that is hidden. The first person to “find it” gets a badge or other reward Create a “scavenger hunt” by starting with a clue that leads to another clue and another until they have made it thru navigation of several different sites. Game Training for SharePoint

Drawbacks to Gamification Kinesthetic learners will likely love it. Other learning styles could hate it. Everyone at different levels—some may be turned off and don’t care Largely done “on their own” Could have bad habits that start if you’re not careful

Involve as many learning styles as possible Mix of traditional classroom, coaching, gamification, as well as opportunity to show others what they have learned. Important to give and get feedback and modify training based on the feedback. Feedback should be anonymous and summarized Training fits the needs of the user. Don’t just train to say they have been trained

Key points from the session VARK Model– go to http://www.vark- learn.com/english/index.asp for your own assessment of what your learning style is as well as more information. How VARK styles are applied to training so everyone will love it Use of Coaching, Show-Guide-Train and Gamification techniques that can be used to enhance VARK styles for even better training Start simple, build upon each concept

Remember SharePoint is like a puppy: You need to feed it, play with it, apply crawl-walk-run and constantly have training on it. If you leave SharePoint alone, you will end up cleaning up a lot of crap Positive reinforcement with “treats”! It’s great for user adoption and training, so make it a game Repetition is key to success People love a happy puppy and everyone should love SharePoint @SharePointPuppy #SharePointPuppy

Questions??

About Me Liz Sundet– User Experience Manager MBA, PMP, CBAP, CSM Musician: Dog Lover: Biker: “Throttles, not pedals” Email: lsundet@earthlink.net Follow on Twitter: @percusn Connect with me on LinkedIn http://www.linkedin.com/in/lizsundet/ Blog: itsocialbutterfly.wordpress.com