Water Damage Process and Procedures

Welcome and Introduction (10 Minutes) Required Announcements You may only claim CEC hours for this course once every three years. CEC hours from this course apply to the Property & Liability License only. To receive any credit for this course, 100% attendance is required. Introduction of Instructor Overview of Topics to be Covered Encourage Asking Questions

Water Damage Statistics One million buildings affected yearly Account for 70% of all property claims Most destructive indoor peril Support microbial growth Damage increases with time

Typical Sources of Water Damage Defective or faulty appliances Flooding – ground water, coastal flooding Plumbing leaks Slab leaks Wind storms Roof leaks Faulty construction

What to Expect from your Cleaning and Restoration Firm Evaluate the loss Document with photos Note pre-existing condition Review with policyholder how we fit into the process Document what does not restore Hand holding

Water Damage Simulation (20 Minutes) Demonstrate ER process Humidity levels in simulator Temperature levels in simulator Moisture levels in simulator

Restoration vs. Replacement (15 Minutes) Source of the water How much time has elapsed Temperature Humidity Pre-existing conditions What was affected by the water

Mold Grows best in temperatures between 68° - 80° Most molds will not survive in temperatures of 55° or below Most molds will not survive in temperatures of 115° or greater Molds need moisture, darkness, organic food supply and stagnant air to grow

Mold (15 Minutes) New York City guidelines EPA guidelines Industrial hygienist Mold remediation procedures Several states have adopted state-specific mold remediation and assessment regulations

Damage Occurring within Hours Furniture legs delaminate and swell Wood finishes begin to bleed Drywall swells and softens Non-colorfast fabrics begin to bleed Bacterial odor may become apparent Metals begin to tarnish Upholstered furniture and drapes water stain

Damage Occurring within Days Musty odor develops Severe warping of wood Permanent damage to metals Paint blistering Plaster begins to dissolve Wall coverings release Wood structure begins to swell and warp

Damage Occurring within Weeks Mold destroys organic materials Wood components warp and split Claim costs escalate Major repairs and reconstruction will be necessary

Types of Water Damage (20 Minutes) Clean Water (category one) - Potable - Pose no health risk to occupants - Most items are salvageable - Need to be concerned with cross-contamination

Types of Water Damage Gray Water (category two) - Non-potable water - Clean water becomes category two in 72 hours - Supports microbial growth - Needs more evaluation than category one - Porous items may need to be replaced Non-porous items must be cleaned and sanitized

Types of Water Damage Black Water (category three) - Unsanitary water (sewer damage, flooding) - May contain pathogens - Gray water becomes category three in 72 hours - All porous items must be discarded All remaining items must be cleaned and sanitized

Chemicals (15 Minutes) Deodorizers - Water based - Solvent based Urine contamination treatment Rust removers Furniture stain removers

Chemicals Sanitizer - Reduces the number of microbial contaminants Disinfectant / Quats - Kills up to 99% of all microbial growth - EPA registered - Kills blood-borne pathogens

Equipment (30 Minutes) Extraction Equipment - Portable - Truckmount Moisture Meter – Protimeter, Wet-Check Hygrometer Air movers Dehumidifiers Refrigerant Desiccant

Equipment Wall cavity driers Air scrubbers Spider box E-Z Movers

Psychrometry - Principles of Drying (15 Minutes) Extraction - Most important - 1200 times faster than dehumidification Evaporation Dehumidification Temperature - Between 75° - 80°

Restoration Procedures (30 Minutes) Traditional/float method of drying vs. top down drying Clean water process Gray water process Black water process

Impact of Water on Structural Components (30 Minutes) Sub floor - Concrete Plywood Particleboard

Impact of Water on Structural Components Carpet Insulation – rolled / blown Padding Framing Wood floors Wall coverings Vinyl / VCT Cabinets Ceramic Ceiling fans / lighting Drywall

Impact of Water Damage on Contents (10 Minutes) Upholstery Wood furniture Electronics Area Rugs

Demonstrations (30 Minutes) Water Damage simulation – results Carpet re-installation Stain removal

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