Launching of our New Website 14th September 2011 ‘Changing for the Future’

2003 The Gibraltar Public Services Ombudsman website was first launched in 2003…

2003 WEBSITE BASIC SOLE PURPOSE OF INFORMING MEMBERS OF THE PUBLIC INCLUDED FAQ, REPORTS & NEWS SECTIONS

2005 Two years later our corporate logo was changed and our website was given a new look…

2005 WEBSITE MORE PROFESSIONAL APPROACH MORE INFORMATION PROVIDED

Launching of our New Website 2011 Launching of our New Website

1 More user-friendly than our previous websites. 2 Provide better functionality and interaction to its users. 3 Improve our services to the general public. 4 Create more awareness amongst internet users.

Our previous websites have offered: 2003 2005 Basic FAQ Section Basic details on how to contact us Report Downloads (Only the reports that get published in the press) Useful links General Information about our work

Our New Website will offer : Updated & enhanced FAQ Section More information on details of how to contact us including an online ‘contact us’ form Report Downloads Section which includes a database of all our reports investigations carried out since 2005 with search facility function More useful links Abundant information about our work including downloadable forms and documents

NEW ADDITIONAL FEATURES Online Complaint Form (Users will be able to submit their complaints with the click of a button) E-Newsletters (Free online subscription to our e- newsletters) Information in other languages (Spanish and Arabic information will be provided) Website Feedback Form (Users will be able to let us know what they think of our website so as to help us to make improvements constantly) General Search Facility Function (Users will be able to search for any information relating to our whole website) Social Networks Support

www.ombudsman.org.gi