H.R.M. in the UK Health & Fitness market Edexcel Pre-Release 2017

Employee attitude to clubs Employee rating Out of 5 www.indeed.co.uk www.glassdoor.com Typical Comments One good; one bad Bannatyne’s (family owned) 3.4 Sample: 10 1.9 Sample: 19 Use gym on work days only Pressure on pregnant staff Better Leisure (public centres) 3.6 Sample: 26 2.9 Sample: 54 Good place to start career Promotion is an old pal’s club David Lloyd (private equity) 3.2 Sample: 118 2.6 Sample: 74 Improved my social skills Awful place to work! DW Sports 3.1 Sample: 59 1.5 Sample: 39 Free gym membership Staff t/o terrible; morale poor Nuffield Leisure (not-for-profit) Sample: 88 3.5 Poor pay and high staff t/o Pure Gym Sample: 46 3.8 Senior m’ment supportive Treat personal trainers badly The Gym Group (floated as plc) 4.6 Sample: 9 N/A Management and set up are fantastic; amazing gym Virgin Active (S. African co.) Sample: 134 2.8 Sample 146 Dynamic, fun place to work It’s a dead-end job Xercise4less 2.7 Sample: 34 3.3 Sample: 29 Cutthroat sales environment Terrible co. who bully staff Employee attitude to clubs

The Gym plc: focusing on people ‘Our people are instrumental to running a successful business. The Gym is made up of 74 gyms that act as local businesses drawing on a network of central head office support to fulfil their operational goals. As we grow we continue to enhance the quality of support to this network of sites. A regional operations structure has been put in place, along with the expansion of our commercial team to explore further revenue opportunities and enhance our monitoring of suppliers. We operate an outsourced support model where services are provided through a number of key suppliers. Our people are highly engaged, passionate and committed. We have achieved a two star ‘Outstanding’ award in the Best Companies accreditation which measures workplace engagement. The Company recently achieved the Investors in People Silver award and is currently applying for the Gold award. The business continues to be the only low cost fitness provider with such accreditation. We are pleased to give our people the opportunity to share in the success of the Group. In the coming weeks we will introduce an all-staff share scheme where all of our people will be granted an award of £1,000 free shares and also have the opportunity to invest in additional shares.’ Source: latest Annual Report, The Gym Group plc

David Lloyd Employee consultation The Group places considerable value on communicating with its employees and has continued to keep them informed on matters affecting them as employees and on the various factors affecting the performance of the Group. This is achieved through formal and informal meetings, the Group intranet and a quarterly business communication from the CEO. In addition, during the year an updated Company Induction booklet and video was cascaded throughout the company. Employees are consulted regularly on a wide range of matters affecting their current and future interests.

David Lloyd Employee consultation The Group places considerable value on communicating with its employees and has continued to keep them informed on matters affecting them as employees and on the various factors affecting the performance of the Group. This is achieved through formal and informal meetings, the Group intranet and a quarterly business communication from the CEO. In addition, during the year an updated Company Induction booklet and video was cascaded throughout the company. Employees are consulted regularly on a wide range of matters affecting their current and future interests. How well does this statement confirm DL’s commitment to employee consultation?

David Lloyd Employee consultation The Group places considerable value on communicating with its employees and has continued to keep them informed on matters affecting them as employees and on the various factors affecting the performance of the Group. This is achieved through formal and informal meetings, the Group intranet and a quarterly business communication from the CEO. In addition, during the year an updated Company Induction booklet and video was cascaded throughout the company. Employees are consulted regularly on a wide range of matters affecting their current and future interests.

David Lloyd That’s not consultation! It’s downward vertical communication. Employee consultation The Group places considerable value on communicating with its employees and has continued to keep them informed on matters affecting them as employees and on the various factors affecting the performance of the Group. This is achieved through formal and informal meetings, the Group intranet and a quarterly business communication from the CEO. In addition, during the year an updated Company Induction booklet and video was cascaded throughout the company. Employees are consulted regularly on a wide range of matters affecting their current and future interests.

David Lloyd Employee consultation The Group places considerable value on communicating with its employees and has continued to keep them informed on matters affecting them as employees and on the various factors affecting the performance of the Group. This is achieved through formal and informal meetings, the Group intranet and a quarterly business communication from the CEO. In addition, during the year an updated Company Induction booklet and video was cascaded throughout the company. Employees are consulted regularly on a wide range of matters affecting their current and future interests.

David Lloyd By definition, cascading is downward vertical communication. Employee consultation The Group places considerable value on communicating with its employees and has continued to keep them informed on matters affecting them as employees and on the various factors affecting the performance of the Group. This is achieved through formal and informal meetings, the Group intranet and a quarterly business communication from the CEO. In addition, during the year an updated Company Induction booklet and video was cascaded throughout the company. Employees are consulted regularly on a wide range of matters affecting their current and future interests.

David Lloyd 2016 report Gender diversity At the balance sheet date, the proportions of male/female employees by headcount was as follows: Male Female Directors 7 - Senior managers 2 Employees 2,374 2,902

HR and the Fitness industry It’s like many other industries Lots of people have ‘flexible’ terms and low wages There are plenty of women working in the industry – but few bosses Also, like many other industries there are good employers – and less good ones. The Gym Group seems very good