Tech Support Tips and Tricks: ArcGIS for Desktop Jacob Lias & Rebecca Richman

ArcGIS for Desktop Tips n Tricks Purpose: Give you the tools to approach troubleshooting issues in ArcGIS for Desktop Ask basic questions Troubleshooting Workflow Steps to take before calling Tech Support ? Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Basic Questions

Basic Questions: Gather the facts 1. When did the issue first occur? 2. Who is experiencing the issue? 3. What environment is the issue occurring in? 4. What is the workflow that preceded the issue? 5. Has anything changed? 6. What is the user trying to do? Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Troubleshooting Workflow

Troubleshooting workflow Do you meet the system requirements? Does ArcMap open? Is the issue MXD specific? MXD Troubleshooting Yes Yes Yes No No No Evaluate Hardware Software/Install Troubleshooting Is the issue layer specific? Layer Troubleshooting Yes No No Is the issue location specific? Location Troubleshooting Yes Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

MXD Troubleshooting Yes Yes Yes No No No Yes No Yes No Do you meet the system requirements? Does ArcMap open? Is the issue MXD specific? MXD Troubleshooting Yes Yes Yes No No No Evaluate Hardware Software/Install Troubleshooting Is the issue layer specific? Layer Troubleshooting Yes No Is the issue location specific? Location Troubleshooting Yes No Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

MXD Troubleshooting Problem Areas: Troubleshooting steps: Does not open Workflow errors or behavior unique to MXD Troubleshooting steps: Drag and drop layers to new MXD MXD Doctor Try to open in different Windows Profile/Machine If successful see Location Troubleshooting Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Layer Troubleshooting Do you meet the system requirements? Does ArcMap open? Is the issue MXD specific? MXD Troubleshooting Yes Yes Yes No No No Evaluate Hardware Software/Install Troubleshooting Is the issue layer specific? Layer Troubleshooting Yes No Is the issue location specific? Location Troubleshooting Yes No Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Layer Troubleshooting Problem Areas: Drawing/display Editing Geoprocessing / Models / Scripts Troubleshooting Steps Projection Export to a different format Check and repair geometry Check tool usage Break apart models and scripts and run tools manually Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Location Troubleshooting Do you meet the system requirements? Does ArcMap open? Is the issue MXD specific? MXD Troubleshooting Yes Yes Yes No No No Evaluate Hardware Software/Install Troubleshooting Is the issue layer specific? Layer Troubleshooting Yes No Is the issue location specific? Location Troubleshooting Yes No Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Online Content and Services Location Desktop Web Device Server Online Content and Services Problem Areas: Network Workspace Profile/Machine Troubleshooting Steps Move data to new location/ workspace Different Windows Profile Work with IT if unique to profile Permissions Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Software Troubleshooting Do you meet the system requirements? Does ArcMap open? Is the issue MXD specific? MXD Troubleshooting Yes Yes Yes No No No Evaluate Hardware Software/Install Troubleshooting Is the issue layer specific? Layer Troubleshooting Yes No No Is the issue location specific? Location Troubleshooting Yes No Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Install/Software Problem Areas: Troubleshooting Steps Bad install Corrupt software files Previous versions 3rd Party software Troubleshooting Steps Rename Esri folders Repair Software Third party Software Uninstall/Re-install Call Tech Support! Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Before calling Tech Support

Steps to take before calling Tech Support -> Common Resources Desktop Resources (Documentation) Technical Articles GeoNet Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Resource Examples: Resources and Documentation Adding x,y coordinate data as a layer Repairing broken data links ArcGIS Tutorials Formatting a table in Microsoft Excel for use in ArcGIS Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Resource Examples: Blogs and Technical Articles Basemap Troubleshooting Slow Performance Troubleshooting HowTo:  Identify the spatial reference, projection, or coordinate system of data HowTo:  Set up a Business Analyst Online or Community Analyst free trial Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

Resource Examples: GeoNet ArcMap 10.4 in Windows 7 64-bit Stacking labels with Python code in ArcGIS Prevent point symbols from rotating with data frame rotation Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

What’s next? Software version License level Synopsis of the issue What to have ready when logging a case with Technical Support Software version License level Synopsis of the issue What’s my issue in a nutshell? Detailed workflow Error messages Test data Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

The Take Away Message Ask Basic Questions Narrow the issue down using iterative workflow Mxd, data/layers, location, software installation? Test with different mxd, different data, different locations Ask for help! Google GeoNet -Esri Technical Support Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016

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Questions? Tech Support Tips and Tricks: ArcGIS for Desktop UC 2016