Training and Development 8 Chapter

Training Program Percentages Types of Training Percentage of Firms Offering New employee orientation 99% New equipment orientation 93% Performance Appraisals 93% Sexual harassment 91% Leadership 90% Product knowledge 89% Consumer education 88% Ethics 62% Creativity 54% English as a second language 40% Remedial reading 37% Welfare-to-work 35%

Development of a Training Program Designing a learning environment for training Consider the learning precautions Trainability Gaining the support of trainees Evaluate the conditions of the learning environment Determine whole verses part learning Evaluate massed verses spaced practice Overlearning Pick a good setting Understand the results

Methods to Transfer Training Maximize the similarities between training and job practices Require participants to practice training procedures Encourage trainees to practice their new skills on the job Include a variety of possible scenarios for each training exercise Label important objectives Develop job aids and make them available Make sure all basic concepts are understood Ensure a supportive environment for learning Build the trainees self-sufficiency Give trainees opportunities to demonstrate job skills Encourage continual learning

Two Categories of Transfer Training Methods that are primarily informational or transmittal in nature, that is, they use primarily one-way communication in which information is transmitted to the learners Methods that are experimental in nature, that is, the learner interacts wit the instructor, a computer/simulator, customers, or other trainees to practice the skill

On the Job Training Five steps of on the job training Observation of the new employee Feedback obtained from the new employee Consensus (a discussion of the job performance) Rehearsal of job performance Review of employee’s performance

Computer Based Training (CBT) and Alternative Training Methods Electronic training-delivery media Distance learning Equipment simulators Games Alternative types of new training methods Case analysis Role playing Behavior modeling

Criteria for Evaluation of Training Reactions Learning Behavior Results ROI

Learning Performance Test Question Sample T or F When preparing a truth-in-lending disclosure with a financed single premium, mortgage insurance should always be disclosed for the life of the loan ______ Which one of the following is not a category in the loan progress report? a.) Loans approved b.) Loans in-suspense c.) Loans denied d.) Loans Received

Components of an Affective Sexual Harassment Policy A statement including the firms strong opposition to sexual harassment Definitions of sexual harassment Procedures for reporting harassment Descriptions of punishments for offenders