Workplace Communication Vocational Education and Training Training Toolbox Series ICA11v1.0 Information, Digital Media & Technology Cert I, II and III Workplace Communication Section 3

Non-Verbal Communication Workplace Communication Non-Verbal Communication

Table of Contents Workplace Communication Section 3 – Non-Verbal Communication Introduction to Non-Verbal Communication Slide - 04 Body Language  Slide - 05 Gestures Slide - 08 Personal Space Slide - 09 Status Slide - 10 Voice Qualities Slide - 11 Personal Image Slide - 12 Punctuality Slide - 13 Environment Slide - 14

Introduction to Non-verbal Communication Workplace Communication Introduction to Non-verbal Communication  Non-verbal communication supports verbal communication through:   Body Movement Physical Characteristics   Touch   Vocal Qualities   Space   Accessories   Environment

Body Language Workplace Communication Types of body language include:   Aggressive body language Attentive body language Bored body language Closed body language Deceptive body language Dominant body language

Body Language Workplace Communication Types of body language include:   Evaluating body language Greeting body language Open body language Ready body language Relaxed body language   Aggressive body language Attentive body language Bored body language Closed body language Deceptive body language Dominant body language Types of body language include:

Body Language Workplace Communication   Head Arms Torso Legs The main parts of the body that communicate include:

Gestures Workplace Communication The meaning of gestures can vary in meaning such as:   Word or phrase substitution To illustrate size or location To convey emotional messages To provide feedback

Personal Space Workplace Communication The access to one’s personal space depends on:     A person’s relationship with the other   The mood the person is in   The environment

Status Workplace Communication The status of a person can be conveyed non-verbally by:     A larger office   A bigger desk   A prominent place in the boardroom

Voice Qualities Workplace Communication Your voice can vary in: Volume     Volume   Clarity   Emphasis on words   Speech habits (filler words) Tone (can often illustrate emotion)

Personal Image Workplace Communication Your personal image includes:     The type/size of your clothes (and whether or not they fit)   The cleanliness/neatness of the clothes   The suitability of accessories and jewellery   Personal hygiene   Posture   Grooming

Punctuality Workplace Communication Your timing or punctuality is a very important non-verbal signal:     Be at work on time Arrive to meetings ahead of time   Be on time when meeting with customers/clients

Environment Workplace Communication Non-verbal environmental messages include factors such as:   Location of office or workplace   Layout of the office or workplace   Tidiness of the office or workplace   Office furniture and fittings   Company communication materials   Company advertising and promotional materials   Colour co-ordination, lighting, etc.

Workplace Communication End of Section 3