1st Phase of Coaching Explain Purpose & Importance

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Presentation transcript:

1st Phase of Coaching Explain Purpose & Importance Give process instructions Give behavioral demonstration Ask qs to check understanding

2nd Phase of Coaching Observe learner practicing

Give immediate & specific feedback on errors 3rd Phase of Coaching Reinforce success Give immediate & specific feedback on errors Express confidence in person’s ability to be successful Agree on follow-up actions

Ask qs to focus on specific problem 1st Stage of Counseling Build rapport e.g., talk about personal matters, talk about positive events eliminate distractions, etc Ask qs to focus on specific problem Ask employee causes of problem

Ask employee solutions 2nd Stage of Counseling Listen & respond w/empathy e.g., physical posture, eye contact, non-verbal & verbal responses, paraphrase feelings, share own experience Ask employee solutions to problems Discuss w/employee how solutions address problem

Explain how employee’s behavior affects others 3rd Stage of Counseling Explain how employee’s behavior affects others Get employee to agree to behavior change Review and summarize discussion Agree on follow-up actions

Coaching Counseling Directed by supervisor Subordinate talks more Behavior focused (Showing & telling how to do task) Explanation oriented (e.g. cause of problem, solution to problem) Present focused (e.g., employee performs actions) Future Focused (employee agrees to change) Rapport & empathy

Discussion Qs How did you respond to differences between the coaching and counseling situations? What key behaviors enabled the subordinate to confide in the manager (see Keys & Case article) How does your score on self-esteem relate to your skill in counseling? What additional personality/trait variables relate to counseling success?