CONFLICT

VIEWS OF HUMAN INTERACTION Covey, S. 7 Habits of Highly Effective People

WIN-LOSE MOST COMMON VIEW FOCUS ON WIN WANT OTHERS TO LOSE SCARCITY MENTALITY COMPETITIVE USE POWER, COURAGE MOST COMMON VIEW

WIN-RANSACK-&-PILLAGE STRONGER VERSION OF WIN-LOSE? FAIRLY COMMON VIEW?

LOSE-WIN VOICE NO STANDARDS VOICE NO DEMANDS WANT TO PLEASE, APPEASE STATE NO LIMITS STATE NO FEELINGS EASILY INTIMIDATED USES CONSIDERATION LACKS COURAGE

LOSE-LOSE DEPENDENT ENVY OTHERS CRITICIZE OTHERS CRITICIZE SELF LOW COURAGE LOW CONSIDERATION

WIN-WIN SEEK MUTUALLY BENEFICIAAL SOLUTIONS COOPERATE, NOT COMPETE LISTEN TO UNDERSTAND ABUNDANCE MENTALITY

WIN INDEPENDENT IN INTERDEPENDENT SITUATION SELF CENTERED SCARCITY MENTALITY NO SENSITIVITY TO OTHERS

WIN-WIN-NO DEAL ABUNDANCE MENTALITY ALLOW EACH PARTY TO SAY NO HIGHEST FORM OF WIN-WIN

DEFINITIONS CONSIDERATION COURAGE SCARCITY: FIXED PIE CONCERN FOR OTHERS, FEELINGS COURAGE STATE STDS, STAND UP FOR SELF SCARCITY: FIXED PIE ABUNDANCE: ENOUGH FOR EVERYONE WE CAN MAKE MORE!

LOW HIGH COURAGE LOW HIGH CONSIDERATION

HANDLING CONFLICT

DENIAL DO NOT ACKNOWLEDGE NO RESOLUTION WHEN TO USE: Not “worth it” It will “go away” NO RESOLUTION WHEN TO USE: TRIVIAL CONFLICT

AVOID SUPRESS WHEN TO USE: WITHDRAW TRIVIAL CONFLICT IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT

SUPRESSION/SMOOTHING SUPRESS DIFFERENCES SEEK COMMON POINTS, AGREEMENT WHEN TO USE: SHORT RUN

ACCOMODATION OTHERS’ NEEDS ABOVE OWN YELD TO OTHER WHEN TO USE: TRIVIAL CONFLICT BUILD OF “CREDITS”

FORCING/POWER SATISFY OWN NEEDS FIRST FORMAL AUTHORITY WHEN TO USE: QUICK END TO DISPUTE UNPOPULAR ACTION COMMITMENT NOT CRITICAL

COMPROMISE EACH PARTY GIVES WHEN TO USE: PARTIES EQUAL IN POWER TEMPORARY SOLUTION TIME PRESSURES

CONFRONTATION AND COLLABORATION SOLVING THE PROBLEM WHEN TO USE: REAL SOLUTION TOO IMPORTANT TO COMPROMISE HAVE TIME

PRE-CONDITIONS TO TRUE COLLABORATION ABUNDANCE MENTALITY COURAGE AND CONSIDERATION WIN-WIN OR WIN-WIN-NO DEAL

CREATE CONFLICT? ENCOURAGE QUESTIONING ENCOURAGE CREATIVITY BREAK AWAY FROM “OLD” BREAK OUT OF “RUT” ENCOURAGE CREATIVITY DECREASE COHESION