FixIT Crew Project Team: Michael Jacoby | Toni Mcpherson | Beverly Medina Project Sponsor: Long J. Silvers Sr

Business Problems The business is having trouble with work order assignment and specific communication regarding the work order. A tracking system would also be beneficial to track productivity

Proposed Solution Build a work order system that automatically assigns the work order to a technician based on the user’s input of which department they work in. Have a system that will produce reports that show how many work orders technicians have been assigned and the outcomes of the completed work orders.

Work Order Inputs Name of Requestor Department that Requestor works in Classification of Issue (PC, Software, Printer, etc.) Date of Input Email Address of Requestor Technician Comments

Work Order Outputs Possible parts needed to complete work order If the issue was able to be resolved Which technician has been assigned to the work order The date the work order was completed

Input Input data: name, dept, classification of issue, etc. Assign According to dept. the system will assign a technician to work order Process According to classification of issue the system will generate a list of possible parts needed Outcome Technician will update work order with comments and close out work order

Q & A | Comments Bring it