Dealing with drama in the workplace

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Dealing with drama in the workplace

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Dealing with drama in the workplace

Presentation transcript:

Dealing with drama in the workplace Paul Meigio MBA

Human resources

outline

Definition The values and behaviors that contribute to the unique social and psychological environment of an organization. (business dictionary) drama; any situation or series of events having vivid, emotional, conflicting, or striking interest or results.

Climate vs. culture

Ground rules There is no right or wrong culture per se Matching the right culture To the industry To the business To the national and local culture To the consumer/market

Types of Cultures

The rip current

The approach

ARTIFACTS ESPOUSED VALUES ASSUMPTIONS

institution

Traditional Hierarchy

Responsibility vs. obedience A commander is not protected by an order from a minister or prince who is absent from the theater of operations and has little or no knowledge of the most recent turn of events. Every commander responsible for executing a plan that he considers bad or disastrous is criminal. (INTRAPRENEUR)

Company identity Mission Statement Vision Statement Core Values Core Competencies Strategic Plans

Mission statement examples Harley Davidson We fulfill dreams through the experience of motorcycling, by providing to motorcyclists and to the general public an expanding line of motorcycles and branded and services in selected market segments. Ford Motor Company We are a global family with a proud heritage passionately committed to providing personal mobility for people around the world.

Mission statement examples Coca Cola To refresh the world. To inspire moments of optimism and happiness. To create value and make a difference. Nike To bring inspiration and innovation to every athlete in the world. IBM Operating a safe and secure government

Core values Make it a reality Make it crystal clear Be succinct and to the point It has to be from your soul Knowing-doing gap

examples

examples

examples

Institution phase 2

Getting on the bus 40% of new employees fail within 18 months of being hired. 89% of the reason is due to the attitudes and behaviors that don’t fit into the culture

Intake process Ask the KSAs and…. Invite other employees to be on the interview team Rehire, would you do it over again? What are you really looking for? How do you ask questions to find out?

Performance evaluations

Impacting not changing

WELCOME BACK KOTTER

Start with yourself What are your core values? The sleep factor Least preferred coworker scale Employment Core Values Exercise

Ride the wave

Listen to language

Where are you?

Its all about relationships People follow who they like Don’t try to make everyone just like you! Show that you value the person Triads and group

Accentuate the positives How to deal with Don’t force it, forge it Role model the behavior, attitudes, and language you want to see in the workplace Accentuate the positives Mobilize the partnerships and working relationships Avoid the no-win arguments

pmeigio@co.bonneville.id.us Q & A