Build It and They Will Come: SharePoint 2013 User Adoption Stacy L. Deere-Strole

Who is Stacy Deere-Strole

SharePoint Environment Build Ranges: Fun Facts Nationals Park – 611M Great American Ballpark – 290M Citi Field – 900M Oakland Coliseum – 25.5M Marlins Park – 550M Angel Stadium – 24M Chase Field – 354M Dodger Stadium – 23M Safeco Field – 518M Fenway Park – 650K PNC Park – 216M Wrigley Field – 250K Turner Field – 209M Yankee Stadium – 1.5B SharePoint Environment Build Ranges: 12,000 – 150,000

Agenda The History Where Did We Start? Project Kick-off? Discovery Recommend & Build More Statistics Following Up Initiatives

Where Did We Start? Initial Meeting Introductions Review Scope of Project Learn Company Culture Learn How They Communicate Provide Governance Template Agreement to “Step out of your comfort zone”!

Very lower user adoption & understanding of SharePoint Where Did We Start? Very lower user adoption & understanding of SharePoint Central Admin, App & WFE SQL

Where Did We Start? Riverfront Stadium

Project Kick-Off Identify & Approve Timelines Review Process for Discovery Sessions Who to Invite Types of Questions Ensuring Interaction The Promises!! Follow-Ups Tour the Company Formal Communication Plan Executive Sponsor Meeting\Involvement Getting to know the company & business

Project Team Identify Team & Roles Executive Sponsor Project Manager Get to know and bond with team members. Learn their strengths & weaknesses… Identify Team & Roles Executive Sponsor Project Manager IT Support Site Owners Consulting Team

Discovery Getting Honest Responses Provide leading questions… When they state “I wish it could do x” let them know it can. If time at end of day I’ll show you. Discuss Full Project Involvement Executive Sponsor – Step In show support Communication SDPS Assessment

What Did We Discover

Discoveries Nobody Trusts The Data Duplication of All Major Processes Duplication of Data No Understanding of Automation\Forms No Standardizations (Browsers, etc.) Don’t Trust Reporting No SLA’s of any kind Location inability to utilize tools Really only use the site for forms… Aware there are better ways… Graphic Request – Not a true request Communication seemed to be a bad word No Formal Training Contributor Permissions to All Sites No Governance Nobody Aware of Permission Issues

78% 2010 Statistics 38,301 Page Views 78% - Portal Site and Graphic Request

SharePoint 2010 Portal

Site Architecture

Site Architecture http://portal.domain.com/sites/budgets

Site Architecture http://portal.domain.com

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Quotes Keeping Us Moving Forward “The historical sense involves a perception, not only of the pastness of the past, but of its presence” ― T.S. Eliot, Four Quartets “Disregard for the past will never do us any good. Without it we cannot know truly who we are.” ― Syd Moore

I HAVE ALL THIS INFORMATION… NOW WHAT???

Here’s where the fun and the hard work pays off.

New Architecture

Design Decisions

Design Decisions

In-Line with Building a Baseball Stadium

Sites, Navigation, Databases Oh My! Web Applications Site Collections Navigation Content Databases Managed Metadata Quotas

The Source Business Intelligence Center Resource Center IT Knowledgebase Report Center Search Center

Team Sites

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Site Architecture & Topology

Quotes Killing a Project Before it Starts “This Totally Goes Against Our Culture!” ― Anonymous

The Source

Usage Statistics (8 Months) Resource Center Usage Month Hits Unique Users 2014-02 2014-03 163 50 2014-04 1055 255 2014-05 2059 370 2014-06 2181 364 2014-07 140 18 2014 -08 2014 – 09 4453 454 The Source Usage Month Hits Unique Users 2014-02 55 2 2014-03 3695 416 2014-04 7243 1077 2014-05 7115 1317 2014-06 7950 1320 2014-07 384 56 2014 -08 2014 – 09 21468 859 Design Usage Month Hits Unique Users 2014-02 50 6 2014-03 117 24 2014-04 170 52 2014-05 171 72 2014-06 220 84 2014-07 3 2 Marketing Usage Month Hits Unique Users 2014-02 21 2 2014-03 86 26 2014-04 100 50 2014-05 206 67 2014-06 294 99 2014-07 8 4 2014 -08 2014 – 09 166 46

Still missing full AD Integration Search Statistics Still missing full AD Integration All Sources Local People Local Sites

Never Forget to Follow-Up Training Developers, End Users & Site Administrators Governance Phase 2 (Backlog) Communication Responsibilities & Roles Provide Tools

Now What? Automation is a Directive Internet Site Convertion to SharePoint Technology Standardization Selling Product Online!! Governance All Locations are Equal Going Mobile Additional Environments

Feedback Training Still Needed Accessing & Getting too Information much easier. Navigation Has Elevated Communication Has Elevated Performance Excited about Automation IT & Strategic Planning are more plugged into the Organization & our needs Critical Date Calendar has really drawn departments closer together.

Great American Ballpark

Thank You to Our Sponsors Conclusion slide

Don’t Forget SharePint Thank you for joining us Today! SharePint Don’t Forget SharePint Join us right after the event at the Tied House Cafe & Brewery! Socialize and unwind after our day of learning. 954 Villa St Mountain View, CA 94041

COMPANY: http://focalpointsolutions.co @sldeere www.linkedin.com/in/stacydeere/ https://www.facebook.com/focalpointsolutions sdeere@focalpointsolutions.co Stacy Deere-Strole BLOG: http://spmindmelt.focalpointsolutions.co COMPANY: http://focalpointsolutions.co