btX Event October 22, 2009 2:00 PM EDT, 11:00 AM PDT, 7:00 PM GMT Global Advisory Services eXpert insights Research Practice 2010 Global Business Travel Forecast btX Event October 22, 2009 2:00 PM EDT, 11:00 AM PDT, 7:00 PM GMT

Agenda Current Drivers Influencing 2010 Trends Overall 2010 Trends Global Overview [North America Overview Latin America Overview Europe Overview Asia Pacific Overview]* Managing Travel in a Downturn and Back Guiding Principles for T&E Optimization ROI Approach to Savings Q&A * These slides removed, data available with purchase of full forecast

Today’s Presenters Frank Schnur Vice President, Global Advisory Services, Innovation Christa Manning Director, eXpert insights, Research Practice, Global Advisory Services Joakim Johansson Vice President, Global Advisory Services, Europe, Middle-East and Africa Thelma De la Peńa Vice President / General Manager, Latin American

Current Drivers Influencing 2010 Trends The Global Recession Has Had A Profound Impact on the Business Travel Industry; Likely Resulting in Irreversible Change Buyers forced to find ways to reduce cost of travel Reduce number of business trips; seek alternate ways to travel/connect Change traveler behavior; trade-down class of service for air and hotel Emphasize demand management, policy and compliance Suppliers look for new ways to capture lost revenue with a decrease in demand Airlines remove capacity; continue to charge new fees Hotels look for new strategies to attract business; begin charging new fees for services

Overall 2010 Trends Trends Influencing Pricing Economic pressures will continue to influence travel budgets Travel growth is expected to return in many regions Suppliers will try to swing the pendulum back in their favor Bottom-line: Slight economic recovery in 2010 promises relatively small increases in travel categories Trends Influencing Behavior Corporations armed with new appreciation for return on investment Demonstrating value of all travel and meetings take front seat Understanding why travel is necessary, determining which form of meeting is most appropriate and at the right cost gains attention Bottom-line: Smart companies get serious about building an end- to-end travel program and optimize business results

Global Pricing Trends 2010 0% to 5 % 1% to 6% -3% to 2% -4% to 1% Domestic/Short-haul Economy Fares International/Long-haul Business Fares 0% to 5 % 1% to 6% Hotel Mid-Range Properties Hotel Upper-Range Properties -3% to 2% -4% to 1% Car Rental Rates -1% to 2%

Managing T&E in a Downturn and Back Declining Revenues Cut Spend 30% Revenues Return & Grow Revenues Spend increases because behaviors remain unchanged: Wide policy parameters don’t promote best practices Sub-optimal advance purchase Non-preferred supplier usage Non-compliance to booking channel Indirect Spend T&E

Guiding Principles for T&E Program Optimization Sourcing Savvy: Break the model, not the budget Transform the Model: Challenge the status quo Empower the Traveler: Guarantee productivity Precision and Control: Be exact, close is insufficient Service Excellence: Drive savings without sacrifice

The ROI Approach to Savings Approach: Reduce the cost of travel through further refinement of price and driving the ROI of travel. Right Reason Right Price Right Way Develop ROI focused policy Identify and track revenue generating vs. non-revenue generating travel Focus on travel reason and optimize internal meetings. Transition non-critical meetings to travel alternatives Partner with suppliers through strategic sourcing Consolidate spend with point of sale technologies Leverage benchmarking to drive best in class rates Engage subject matter expertise to identify difficult to find savings opportunity Drive best in class usage of online travel reservations Use pre-trip notification technology to drive compliance Maximize preferred negotiated rates using point of sale technology Change traveler behavior to take advantage of discounted fares Strategic Savings Negotiated Savings Demand Savings Revenue Possibility of a 16% reduction in overall program spend