Business Reception Christine from YOLO

True or False 1. Christine is 22 years old. 2. She likes women other than men. 3. She has been teaching for more than ten years. 4. She can speak more than three languages. 5. She spends most of her free time in pubs.

Self-introduction Name Age(optional) Job Main Responsibilities Interests

Pcparation of Business Reception: check the flight number, time of arrival, the list of visitors, position, phone number, religion, allergy, their visiting schedule, arrange a proper car or van book the hotel Prepare the brochure of the company or products

Christianity Buddhism Islam

Are you allergic to anything?

Airport Pick-up Service

Word Puzzle L UG G A E J ET L A G F L I H S U I T C A S made

Procedure of Picking-up Service at the Airport: 1. Prepare the reception job. 2. Pick up the guest on time. 3. Greet and introduce yourself. 4. Introduce your colleagues. 5. Ask the guest about the journey. 6. Offer the help to get the luggage. 7. Lead the guest to the hotel.

Meet the Guest Excuse me, are you Mr. Johnson of City Bank? Sorry to interrupt you, but are you Ms. Nancy from London Trading Company Ltd.? If I’m not mistaken, you must be** from **Company. Glad/Nice to meet you. Allow me to introduce you to my director, Mr. Lincoln. Anyhow, it’s a long way to China, isn’t it? Did you have a good flight?

Go and Claim the Luggage B: Thank you! A: _______________________________ B: Not bad. But sales are down a bit. A: _______________________________ B: Hope so. It’s nice of you to come and meet me at the airport. A：_______________________________ Let me help you carry the luggage. By the way, how’s the business these days? Oh,I hope it’s not a general trend. Things will improve soon. The pleasure is mine. The pleasure is mine. Let me help you carry the luggage. By the way, how’s the business these days? Oh, I hope it’s not a general trend. Things will improve soon.

Talk on the Way

Role-play: Student A is the guest, student B is the company representative, student C is the assistant in charge of preparing the reception. C has to call A to check all the details of their information. Then student B has to pick A up at the airport and lead them to the hotel.

Name: John Walter Position: Technical Director, Vodafone. Phone number:0028 3746 928 Flight number: BA237 Arrival: 10:30 Date of Arrival: 20th Oct Religion: No Allergy: Seafood Schedule: visit R&D labs in the afternoon meet the manager of R&D Interests: travelling, watching TV, reading, playing golf going to the gym

Thank you. Scan me to get more information.