Presentation To The Portfolio Committee On Communications By Law, Communications, Consumer Protection And Council Support By: Jayshree Naidoo Date: 8 October.

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Presentation transcript:

Presentation To The Portfolio Committee On Communications By Law, Communications, Consumer Protection And Council Support By: Jayshree Naidoo Date: 8 October 2004

Outline of Presentation Mandate Strategic Objectives Past Achievements Major Deliverables 2004 / 2005 Challenges Conclusion

Mandate To provide an efficient Legal support service to ICASA. To communicate information and brand ICASA. To protect consumers by increasing awareness and setting operator standards. To support Council : secretarial and logistical support, and manage ICASA’s international and regional relations.

Strategic Objectives LEGAL Defend ICASA decisions from legal challenge by managing litigation Maintain updated and resourceful legal research material Provide opinions to ensure legally compliant decisions Support the regulation making process to ensure certainty of the regulatory framework

Strategic Objectives COMMUNICATIONS Market and brand ICASA Media liaison and monitoring Manage information: website and stakeholder liaison Attend to enquiries Facilitate Internal Communications Industry exhibitions

Strategic Objectives CONSUMER PROTECTION Public education and awareness Consumer research Involvement of public in policy formulation Road Shows / Outreach programmes Complaints handling Ensure telecommunications services rolled out to all areas and special needs of people are catered for.

Strategic Objectives COUNCIL SUPPORT AND INTERNATIONAL RELATIONS Secretarial / logistical support to Council Co-ordinate the Council calendar Record meetings/ensure decisions are implemented Manage participation / contribution in regional / international fora. Benchmark ICASA activities with international best practices Host other regulators for information sharing

Past Achievements Sound regulatory framework Increased media coverage on projects Guidelines set for operator codes of conduct Meaningful partnerships created with consumer departments of DTI,GCIS and FXI Translation of material into all official languages Road shows conducted in Northern Cape, Limpopo, Mpumalanga and Eastern Cape MoU on resolution of complaints signed with operators

Past Achievements Committees formed to conduct hearings on public pay phones, installation complaints against Telkom and ADSL services. Committee for people with disabilities established and code of conduct drafted. Active participation in TRASA (head 3 specialist committees); ITU; RIARC ( presently chairing); ATU; SABA and IIC. Regular hosting of regulators from SADC and East African regions

Major Deliverables for 2004/2005 Support Council to ensure compliant decisions to minimize litigation Support the implementation of the policies of liberalization and the Convergence Bill by drafting regulations Set up Call centre for enquiries Create interactive content on website Agree on Code of Conduct with operators and publicize Conduct road shows in KZN and Venda

Major Deliverables for 2004/2005 Increase number of consumer groups and form consumer committee. Implement code of conduct on service needs of people with disabilities. Translation of all information material into all official languages Set up consumer days for ICASA to dedicate to consumer issues

Challenges Highly litigious environment - decisions subject to legal scrutiny Motor vehicles required for education officers Intensify outreach programmes To strengthen human capacity To increase stakeholder liaison To enable ICASA staff to visit international regulators To monitor social responsibility obligations and licence conditions of operators

Conclusion The Division provides support to ensure that the vision, mission and strategic objectives of ICASA are achieved by providing efficient legal services and effective communications for all Departments; logistical support to Council and protection of consumers.