An update on reform TAG June 2012

An update on RPA November ‘11: April ‘12: June ‘12: Next steps: Executive commitment to 11 Councils in Programme for Government - Shadow Councils 2014; New Councils 2015 April ‘12: Establishment of RTC and RTOB Proposed supporting project teams/working groups Local Voluntary Transition Committees June ‘12: Boundaries legislation approved by NI Assembly Transferring functions suite still uncertain Proposed addition of Community Planning and Wellbeing powers Bid for funding in June spending round Next steps: Local VTC and TMT meetings plus preparatory work at local level Transferring functions suite to be finalised (mid 2013) Reorganisation legislation to be approved (mid 2013) Statutory TCs (mid 2013) Shadow Councils (2014) New Councils (2015)

The ICE Programme Evolution Benefits to date Aligning with RPA From BSO alternative to driver of cultural change to transformation vehicle Envisaged as long-term programme Benefits to date Improvements (e.g. animal welfare, joint advertising) A more collaborative culture (e.g. People and OD strategy, joint stationery procurement) Efficiencies of c. £55m in last 2 years (based on RPI and adjusted to reflect increased fixed costs) Aligning with RPA Reviews of Customer Facing Services through SRI process can drive shape of local government Drive to avoid duplicating structures and efforts Workstreams Customer facing services Support Services Human Resources Information Technology Procurement

Customer Facing Services Customer facing services presents the largest opportunity in the ICE programme Net cost of Customer Facing Services of c.£450m/annum (09/10) Against total net cost of c.£530m/annum for the sector as a whole Approximately 84% of council budgets spent on customer facing services Size of the prize Opportunities for improvement (e.g. increase revenue, improve customer service, improve quality standards) and collaboration (e.g. sharing learning, resources, posts and processes) Opportunities to reduce net cost: conservative estimates of up to £290m over 25 years

How to get there Use of Service Review and Improvement (SRI) process developed under the ICE programme Simple, structures approach designed to help sector design future services Encourages sector-owned change and a culture of continuous improvement Design services once, with local tailoring, rather than 11 or 26 ways Encourages consideration of ‘fit’ with new and transferring functions and other existing Council functions

Progress to date SRI process developed and agreed SRI process used to develop approach to animal welfare functions – rather than design 26 ways Regional pilot of SRI process with Environmental Health Initial discussions with other key services with a view to creating a rolling programme of reviews using SRI process

The way forward Progress the current Environmental Health pilot Seek further key services to conduct reviews using the SRI process Engage with key stakeholders Update and improve the SRI process Seek to develop meaningful performance indicators across the sector Consider how to better integrate with existing services Consider how to ‘plug-in’ with transferring functions groups Provides a model to drive transformation Reporting back – end of financial year

What we need from you Take up the challenge If anyone is best placed to review your service it should be you Commitment to engage in SRI process Think the unthinkable – be radical If we do what we’ve always done, we’ll get what we’ve always got! Start the debate Provoke and encourage new thinking Find ideas and share them Constructively challenge Locally and regionally Be champions and ambassadors for change in our services

Conclusions There is significant opportunity – how much we achieve depends on how far we reach Opportunity exists for sector-led service design “We must think and act not only for the moment but for our time. I am reminded of the great French Marshal Lyautey, who once asked his gardener to plant a tree. The gardener objected that the tree was slow-growing and would not reach maturity for a hundred years. The Marshal replied, In that case, there is no time to lose, plant it this afternoon” John. F. Kennedy

Questions?