ITIL® v3 Qualification & Certification scheme

ITIL® v3 Certification scheme The ITIL® v3 scheme Scope Approach Features of each new certification level Transition scheme Certification scheme structure

v3 Certification scheme Scope Must offer value to the career objectives of the student Allow innovation and flexibility and value for Course Providers Meets learning objectives and competency outcomes Blooms taxonomy for setting exams Transition scheme for v2 to v3

An updated approach to learning Modular design for flexible learning needs Modernised testing methods and format Expanded scope of education Greater choice of study options Self study Course attendance Online courses Self-paced learning On demand examinations 4

ITIL Foundation v3 Foundation certificate 130,850 + trained to date Minimum 18 hours plus exam 40 question simple multiple choice exam 65% pass Self study option Official Study Aid publication Covers all stages in the Service Lifecycle Awareness and concept understanding 2 credits in the scheme 130,850 + trained to date Syllabus reviewed – new syllabus in place from May 09 5

ITIL Service Lifecycle Launched October 08 and January 09 5 lifecycle modules based on each book 21 hours for each module Complex, gradient scenario Multi Choice exam 90 minute exam and 70% pass 3 credits per module Course based study 6

ITIL Service Capability Launched October 08 and January 09 4 process based modules Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements 30 hours for each module Complex, gradient scenario Multi Choice exam 90 minute exam and 70% pass 4 credits per module Course based study 7

Capability clustered processes Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements Event Incident Request Problem Access Service Desk Technical IT Ops Application Capacity Availability Continuity Security Demand Risk Change Release & Deployment Validation & Testing Service asset & Configuration Knowledge Service Evaluation Portfolio Service Level Catalogue Supplier Financial 25 March 2009 8

Managing across the Lifecycle Launched January 09 Capstone course Lifecycle or Capability certification prerequisite Topic based curriculum Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management Complex objective exam – Bloom level 5 5 credits in the scheme Leads to ITIL Expert award 9

Bridging the gap v2-v3 Foundation Bridge v2-v3 Practitioner Bridge 1 day course – 2 days from May 09 Course based study 20 question simple multiple choice 65% pass 16,600 + Students to date v2-v3 Practitioner Bridge Minimum of 12 credits – includes credits from v2 Foundation 2 credits single process, 3.5 clustered processes Managing across the Lifecycle v2-v3 Manager Bridge 28 contact hours 5 credits in the scheme 20 Question complex MC scenario 80% pass 3,400 + students to date 10

ITIL ® Qualification & Certification scheme

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