Five Years of Nemoforum Trends in organisational changes in Cadastre and Mapping Agencies in Europe Karel Welter Prague, November 25th, 2004

Organisational changes External factors Different starting points Change of responsibilities of organisations Change of business model Change of legal basis Joint Ventures, PPP’s Chain integration, one stop shopping

Organisational changes Different starting points Functions land registry, cadastral surveying and mapping, valuation, taxation, topographic mapping are grouped into organisational units in many different ways Deeds Registry versus Title Registry Tax Cadastre versus Legal Cadastre

Flow of geographic and land information (RAVI 1992)

Fragment from RAVI Structure Plan Cadastre and Land Registry Agency

Fragment from RAVI Structure Plan National Mapping Agency

Organisational changes Internal factors Optimisation of work processes Quality management Improved efficiency > Cost reduction HRM objectives

Organisational changes Driving forces for organisational changes Public function – Political Decisions Customer demands ICT Cost recovery and cost effectiveness International developments

data sharing and avoiding Customer demands Good service for an acceptable price Digital In time Up to date No thresholds Consistent (standardised) E-Government, one stop shopping Transparent Government meeting customer demands through better access and data integration lower costs through data sharing and avoiding data duplication

Customer demands performance management Mission: to provide legal security of land tenure to customers, at lowest possible costs quality management customer oriented management financial management

Customer satisfaction perception expectations needs satisfiers/ dissatisfiers references customer satisfaction experiences instrumental + emotional ties communication

Front Office – Back Office Model Customer Account- manager Customer service Back Office ‘Factory’ Consultant

Netherlands’ Cadastre, Land Registry and Mapping Agency Merger of the Cadastre and Land Registry Agency and the National Mapping Agency Integration of production Integration of marketing and product development Integration of research

Information and Communication Technology Business process redesign Chain integration is possible / necessary Current ICT policy: ICT opportunities related to business strategy Renewal (‘legacy’) core systems Reduction ICT-complexity Reduction ICT-costs ICT security and emergency options ICT opportunities: Electronic submission of documents (deeds etc.) Online access with internet technology Map based access Nation wide right holders access Distinguish core db and information db Integration registers and maps Recording public encumbrances

Alignment of strategy and operations ICT market business fit fit link strategy ICT policy Strategic alignment fit fit processes systems Operational alignment link

Cost recovery and cost effectiveness From state budget to profit/loss account Benchmarking Planning and Control Cycle annual report

Planning and Control Cycle Annual Planning input planning Management Operations Performance control Plan Act Do Check

International developments Guideline on public sector information Inspire guideline IACS Guideline on personal information Water framework directive Etc. Privacy GREEN PAPER ON PUBLIC SECTOR INFORMATION IN THE INFORMATION SOCIETY Within Europe, the individual’s right to privacy is firmly embedded in the European Convention on Human Rights and Fundamental Freedoms  of 1950.

International developments A need to exchange information between cadastral and mapping organisations In the wider perspective of the ESDI (organisational, financial, legal and technological) How does EU effect our business? Cooperation EuroGeographics, PCC, WPLA

Thank you for your attention I wish many more successful years karel.welter@kadaster.nl www.kadaster.nl I wish many more successful years