UI in the OneStop Under WIOA October 2016 Presented by the Illinois Department of Employment Security | Service Delivery Bureau NASWA 2016 UI Directors’ Conference and IT/Legal Issues Forum

Illinois at a Glance 36 locations dispersed among 5 regional offices 2 call centers 1 centralized document processing unit 1 centralized internet claims unit 10 economic development regions 102 counties 12.8 million people 310,000+ employers

Claims Intake Overview 600,000 claims per year 26 maximum payable weeks 16.8 weeks average duration (January through June 2016) $437 maximum WBA (effective January 2016) $360 average WBA (January through August 2016)

Employment Services Historical Perspective Main focus had been on the UI program ES-focused staff had often been sent to work UI program during times of need Rejuvenating program post-recession

New Approach Unemployment-to-Reemployment A primary initiative To more closely align UI program to ES program Matter of shifting mindsets: outreach campaigns, collaboration/teamwork Focus on developing staff proficiency Focus on driving UI customers to ES and Partner services Focus on Integration: Taking advantage of existing services and best practices

Enforcement of Employment Service Registration Requirement Numerous successes Compliance factor Contacting claimants who don’t immediately register Increase in active resumes Business Services Team activity Partner access to job seeker database

Worker Profiling RESEA – starting 2016 Multi-phased approach towards full implementation Sharing data with workforce partners

Rapid Response Summit Revisit goals and realign priorities Define policy, procedure, roles and regional approaches Lay the groundwork for strategies and messaging necessary to communicate services Opportunity for staff development Networking opportunity

Upcoming/Ongoing Continue to take advantage of technology (email, PNS, phone) Revision of UI claimant application Mobile-friendly content and applications Revamp of public-facing website Web-based job readiness self-assessment Online workshops and training modules Web-based self-scheduling for in-person events Continue to emphasize quality customer service in delivery of services

Expectations More engagement means improved customer satisfaction and reduction in fraud Reduce average benefit duration / Quicker return to work Staff ownership of program integrity and quality customer service Business community and job seekers see and receive value in State’s services Unified data system among partners

Thank You!