JTSS / THE WAYS

3 WAY

4 Way

5 Way

5 Way: CSA Welcome the customer Escort customer to the Otto care Gather information Review manufactures recommendations Review report on conditions Escort customer to the lobby Practice no handles policy Gather new items for installation Return old items Perform ring out Complete service Bay 1 Bay 2 Pod Greeter

4 Way: CSA Welcome the customer Escort customer to the Otto Care Gather information Review manufactures recommendations Review report on conditions Escort customer to the lobby Practice no handles policy Gather new items for installation Return old items Request under vehicle status Complete invoicing Perform ring out Complete service Bay 1 Bay 2 Pod Greeter

3 Way: CSA 1. Welcome the customer Escort customer to the lobby Drive the vehicle in Assist with light check Perform service review Review manufactures recommendations Gather new items for installation deliver old items Vacuum interior floors Request under vehicle status Complete invoicing Perform ring out Complete the service Bay 1 Bay 2 Pod Greeter

5 Way: Upper Bay Be ready Guide the vehicle in Check the lights Raise the hood Check oil level Pull air filtration Check and adjust tires Check / fill under hood fluids, brake fluid, battery water, power steering, washer fluid Install / reinstall items from ROC Add oil Perform pressure check Check / fill transmission fluid Request quality inspection Observe Lower Bay Perform Upper Bay Guide vehicle out Bay 1 Bay 2 Pod Greeter

4 Way: Upper Bay Be ready Guide the vehicle in Check the lights Raise the hood Check oil level Pull air filtration Determine correct oil filter Verify new oil filter Check and adjust tires Check / fill under hood fluids, brake fluid, battery water, power steering, washer fluid Install / reinstall items from ROC Add oil Perform pressure check Check / fill transmission fluid Request quality inspection Observe Lower Bay Perform Upper Bay Guide vehicle out Bay 1 Bay 2 Pod Greeter

3 Way: Upper Bay Provide customer name to CSA Guide vehicle in Check the lights Raise the hood Check the oil level Pull the air filtration Determine oil filter application Physically verify new oil filter Check and adjust tire pressure Check / fill under hood fluids Brake fluid , battery water , power steering washer fluid Install/reinstall items from ROC Perform the pressure check Check and fill transmission fluid Request quality inspection Observe lower bay Perform upper bay Drive vehicle out Get door for customer Bay 1 Bay 2 Pod Greeter

5 Way: Lower Bay Complete under vehicle inspection Remove oil drain plug Loosen and remove oil filter Wipe mounting plate/check spindle Install drain plug/filter Lubricate chassis Check and fill gearboxes Perform pressure check Perform quality inspection Bay 1 Bay 2 Pod Greeter

4 Way: Lower Bay Stand at the back of vehicle with ROC Check the lights Check the wiper blades Check the belts Check the coolant Deliver items and ROC Complete under vehicle inspection Remove oil drain plug Loosen and remove oil filter Wipe mounting plate/check spindle Install drain plug/filter Lubricate chassis Check and fill gearboxes Perform pressure check Perform quality inspection Bay 1 Bay 2 Pod Greeter

3 Way: Lower Bay Stand at the back of vehicle with ROC Check the lights Check the wiper blades Check the belts Check the coolant Deliver items and ROC Complete under vehicle inspection Remove oil drain plug Loosen and remove oil filter Wipe mounting plate/check spindle Install drain plug/filter Lubricate chassis Check and fill gearboxes Clean exterior windows Perform pressure check Perform quality inspection Guide vehicle out of bay Bay 1 Bay 2 Pod Greeter

5 Way: Courtesy Be ready Drive vehicle in Assist with light check Vacuum interior floors Clean exterior windows Install window sticker Drive vehicle out Bay 1 Bay 2 Pod Greeter

4 Way: Courtesy Be ready Drive vehicle in Assist with light check Vacuum interior floors Clean exterior windows Install window sticker Drive vehicle out Get door for customer Bay 1 Bay 2 Pod Greeter

5 Way: Team Leader Be ready Check the lights Check the wiper blades Check the belts Check the coolant Deliver items and ROC Determine correct oil filter Verify new oil filter Request under vehicle status Complete invoicing Get the door for the customer Bay 1 Bay 2 Pod Greeter