Staff Retreats, Training, and Team Building

Staff Retreats Why do we have them? How often should you have one? Where should the retreat take place?

Training Why is it important? How to determine the training topics? Who needs to be trained? What resources are available?

Why is training important? Your team is your greatest asset Help you “do more with less” Compliance and Consistency Customer Service

What, Who, and How… Assess the needs of your staff Find the balance between new and veteran staff Compliance issues Current topics Customer Service

Team Building What is the definition of a team? What are some reasons for team building? What are some qualities of a high performing team?

Hire Good Staff and Train Them Well Start with a solid foundation Enforce and Reinforce the 3 Cs Compliance Consistency Customer Service Train and cross-train

Delegate Responsibilities You are the conductor, not the whole orchestra Who does what best – be a matchmaker Understand individual preferences and working patterns

Be a Coach Your staff is your team Your team should be striving for a common goal

You will be the piece that holds it all together

Questions?? Contact Information: Laura Hughes, Financial Aid Director Lewis-Clark State College lhughes@lcsc.edu (208) 792-2224