Review Outcomes: Ratifying Improvement Focus

Agenda Recap Ratify Improvement Focus Next steps in improvement process

Recap

Practice Improvement Model Stage 1 Stage 2 Stage 3 Stage 4 Vision & Engage Measure & Focus Collaborate & Improve Measure & Learn Learnings, actions, backlog, updates, communications

Capability Improvement Context <Position the CI initiative in the organizational strategy and goals> <Relate to strategy> <Align with goals>

Recap: What we’ve done so far Stage 1 Launched improvement initiative Leaders’ commitment Established support for initiative Communicated vision and objectives Vision & Engage Stage 2 Create RMC survey Run Survey Gather and distribute results Leaders prepare for reviews Review data with teams Ratify improvement focus Measure & Focus

Recap: Leaders’ Commitment Leaders’ contribution <> Capability Improvement goal Embedding in day-to-day activities Priority of Capability Improvement Recognition

Ratify Improvement Focus

Ratify Improvement Focus Stage 2 Measure & Focus Objective Leadership team agree and communicate improvement focus Key Activities Review outputs from results sessions Ratify top 3 improvement focus areas Identify Leadership team sponsor for each area Align with organisational improvement programs Communicate conclusions, decisions and next steps

Ratification Output Sheet Improvement Focus Organisation Alignment Improvement Sponsor Improvement Leader Volunteers # of Interests

Review Outputs: The Numbers Sample Data Topic # Interest # Leaders Interest # Comments Voice, Video, &Convergent Services management 9 3 10 Incident and Problem management User, Mobile, and Personal Devices management 8 Asset management 7 Champion Digital Workplace to the Business 6 4 13 Champion the Business to Digital Workplace 2 1 PC management Peripherals management Leadership Analysis and Decisions Other

Review Outputs: The Reasons for Priorities Template

Improvement Sponsor Role The improvement sponsor is outside the working group. It is a supportive role to:   Encourage self-organizing, collaboration & learning Mentor the workgroup leader as needed Promote the work of the group Give guidance on difficult decisions or challenges Support setting up links outside of the workgroup's domain Help with practical supports (e.g. equipment and training) Advocate for the group and its work

Workgroup Roles Leader Group Member Run the improvement ideas workshop Plan the work with the workgroup, and steer the work as it gets done Have an overview of progress Help to remove roadblocks Build links with teams you depend on Get help from your improvement sponsor Hold retrospectives Actively contribute your knowledge and ideas to help your group make progress Be ready to learn and try out new things Work collaboratively with your workgroup, your users and service owner teams

Organisation Alignment Ratification Output Sample Output Improvement Focus Organisation Alignment Improvement Sponsor Leader Offers # of Interest Topic 7 Fix-it Program Jane Doe Fred Jones Erika Mustermann Jan Modaal 9 Topic 3 Mary Smith Petra Novák Jeanne Dupont 7 Topic 1 Grow Program Jan Jansen Mario Rossi 8

Ratify Improvement Focus Stage 2 Measure & Focus Objective Leadership team agree and communicate improvement focus Key Activities Review outputs from results sessions Ratify top 3 improvement focus areas Identify Leadership team sponsor for each area Align with organisational improvement programs Communicate conclusions, decisions and next steps

Stage 3: Collaborate and Improve Vision & Engage Measure & Focus Collaborate & Improve Measure & Learn Learnings, actions, backlog, updates, communications

Collaborate and Improve Stage 3 Collaborate & Improve Establish improvement teams Hold improvement workshops Prioritise and create benefits maps Get stakeholder commitment Collaborate to realise improvements iteratively

Stage 4: Measure & Learn Stage 1 Stage 2 Stage 3 Stage 4 Vision & Engage Measure & Focus Collaborate & Improve Measure & Learn Learnings, actions, backlog, updates, communications

Measure and Learn Follow-up online survey Stage 4 Measure & Learn Follow-up online survey Talk with stakeholders for feedback Retrospective workshop Update improvements backlog

PIM: Iterate through stages Revisit vision Re-inforce engagement Revise and communicate focus Continue to collaborate on realising improvements