Urban deliveries – London’s experience Ian Wainwright 3 March 2016 Transport for London

London – one city? London population growing – we have to react quickly

London population growing – we have to react quickly

Population growth: +1.7m by 2030 London population growing – we have to react quickly

We all want a more liveable city Improved quality of life for residents More housing Better environment Air quality Safety Better ‘places’ Better trading environment Economic competitiveness requires a city that works AND is a place where people want to live Transport critical to any solution

What is freight? Vans HGVs Modes Van traffic by sector – top 75% (AM peak, Central London) HGV traffic by sector – top 75% (AM peak, Central London) Vans HGVs

Freight: cause and victim of congestion Delivery and servicing traffic peaks when network is busy Vans (not HGVs) dominate traffic flows Cost of congestion on operations Peak network demand Traffic speeds Vehicles Staff ↓10% +2 +3 ↓30% +4 +7 ↓50% +8 +13

Our journey 2003 to 2012 2012 2012 to 2015 2016 to 2030... Voluntary A longer term freight strategy Voluntary Incentives Regulation Engagement 4 key projects Reduced funding Success in 2012 Games High profile accidents Political desire to do more with freight ‘Games legacy’ activities 3 year programme to embed best practice How far to go? Expand best practice or a radically new role for TfL?

Maximising policy outcomes 2 Retime/reroute demand to better match network’s ability to cope Time of day Demand Reduce overall demand for road trips 1 Time of day Demand Growth Today Goal There are three things you can do with freight... Time of day 3 Demand Minimise impact of residual operations

Solutions The 3 ‘E’s People Engagement and communication Focused programmes Safety

Traditional approach – 3 ‘E’s Engineering Street Design Traffic Control Centre Education Exchanging places Regulations/Enforcement Kerbside access Congestion Charging Zone London Lorry Control Scheme Low Emission Zone/ULEZ Enforcement Penalty Charge Notices

People Why so critical? A complex, technical subject Behaviour change Commercial activity with low margins – cost v service Limited direct control, and limited desire for new regulation Influencing others: internally, politically and with stakeholders

Engagement – Working with industry The Freight Forum Trade groups Business groups Operators Regulators But not just industry Engagement with individual businesses and customers Political awareness – borough, national government, EU Borough Officer Liaison Group Lobbyists

Tailored industry communications Weekly freight bulletin to 12,000 contacts Face-to-face engagement Website www.tfl.gov.uk/freight www.tfl.gov.uk/roads As a result: Raises the profile of the servicing and delivery industry

HGV safety and compliance Over 70% of targeted Police HGV roadside stops identify regulatory infringements

An industry led response Clients Industry bodies However: Reductions in total casualty numbers have flattened over the past 4-5 years KSIs started to increase in 2012 (by 8 per cent compared with 2011) Vulnerable road users now make up more than 80 per cent of all KSIs Pedestrian and cyclist serious casualties are increasing Vulnerable road users now account for the majority of KSI casualties (82%), with car occupants accounting for most of the remainder Logistic operators Contractors Vehicle manufacturers Regulatory bodies

“ ” CLOCS FORS is the Yin to the CLOCS Yang Commercial Motor February 2015 CLOCS – industry led scheme to improve safety of construction logistics Requires Work Related Road Risk (WRRR) requirements in contracts Ensures safest lorries and vans are used in Capital

The truck design challenge

High vision trucks working for TfL

Other programmes LoCITY Increase the supply and take up Facilitate infrastructure Improve knowledge and promotion Retiming Demonstration trials Consortium Match making Reducing trips – Consolidation Kerbside activity and raising awareness Data and ITS (CAV) Construction logistics Consortium 50+ store retimed, leading another 11 boroughs through the process Code of Practice updated & working towards a standard Noise assessments carried out at difficult sites Trials Year-long trial in Sutton complete without complaints Planning restrictions changed for 2 sites & guidance in progress Quiet equipment video demonstrations – how quiet is quiet? Matchmaking 90+ organisations contacted, 50%+ engaged - 12 different industry sectors represented Over 160 sites investigated, 24% retimed 31/33 boroughs engaged Approach used by businesses to investigate 90+ further sites Coming soon: Interactive guide, quiet deliveries training, videos and case studies

Conclusions A 12 year journey – some thoughts: Freight is complex: we need to demystify it – goods and services, keep it simple Recognition of freight enables a step-change Involve stakeholders: operators, business, regulators, politicians, cities/boroughs Listen to the stakeholders viewpoint: congestion, local economy, ‘place’, safety, air quality, cost Beware of disruption: strategy must be flexible, but simple hierarchy is useful Embed deliveries and servicing activity in future projects

Not just London and UK

Thank you Ian Wainwright ianwainwright@tfl.org.uk www.tfl.gov.uk/freight