B9. Requirements Gathering Session The Next Generation Point of Sale Application for Amadeus Airport IT Cover example with photo inside the shape Insert new photo: Click on Insert photo-icon on slide and Insert new photo Use Crop Tool under Picture Tools to pan and zoom Beware: when you add or replace a picture, it may come to the front. Right click on it and select ‘Send to back’ to re-arrange it. To update the text, just click on the text To get more slides with this layout just copy this slide and paste Please insert the other company’s logo in the same size as the Amadeus logo, with no background and reverse out colour © Amadeus IT Group and its affiliates and subsidiaries Danny Negron Sr. Product Manager, Business Systems Amadeus Airport IT Americas, Inc. – 2017 User Conference

Point of Sale for an Airport General Features Technical Considerations Integration Considerations © Amadeus IT Group and its affiliates and subsidiaries

“You must unlearn what you have learned.” - Yoda © Amadeus IT Group and its affiliates and subsidiaries 1980. Star Wars: Episode V – The Empire Strikes Back

What would an Airport use a POS for? Amadeus POS must support these processes and services Aviation Cash Flights (General Aviation and Charters) Landing Fees Parking Fees Passenger Fees Terminal Fees Fuel and Ground Services Fuel Towing Escort Wheelchair Assist Staircase Bus Non-Aviation Employee / Backoffice Services Badging Security Screening Parking Permit Landside Services Ground Transportation Permits Meeting Room Rental Retail / Gift Shop To update the text, just click on the text More slides with this layout: Copy slide and paste © Amadeus IT Group and its affiliates and subsidiaries

General Features Generate Ticket from Desktop or Mobile EMV Support Flight Data Ground Transportation System Badging System Ticket to PROPworks Invoice Ad-Hoc Invoice Allowed Pay PROPworks Invoice Customer Management Self-Contained or Integrated Desktop or Mobile EMV Support Near-Field Payment Support Apple Pay Android Pay Reporting User/Role Administration © Amadeus IT Group and its affiliates and subsidiaries

Desktop vs. Mobile Desktop Mobile One stop shop: Amadeus © Amadeus IT Group and its affiliates and subsidiaries

Integration Considerations POS PROPworks AODB / AMS Third-Party Amadeus Payment Platform Customer Management Self-Contained Synched from PROPworks Synched from AODB/AMS Synched from Third-Party System Products Landing Services Parking Services Passenger Services Terminal Services Flight Events Ground Services Badging Parking Ground Transportation Pricing CC Payments External Device Optional Preferred General Ledger Codes Assigned to Products and Taxes ERP/Financial System Receipts Post to Cash Posting Post to ERP/Financial System © Amadeus IT Group and its affiliates and subsidiaries

A Note About Credit Card Processing PCI Industry Compliance EMV and Beyond Bypassing CC data altogether Credit Card Processing © Amadeus IT Group and its affiliates and subsidiaries CC Types Required Integrated vs. Independent

Credit Card Payments on POS Amadeus Payment Platform 1. Enter transaction details in the POS application with Airport Pay for Amadeus enabled 2. Amadeus Payment Platform acknowledges the payment request and the operating merchant and sends the info to the device 7. Capture and fund transfer Issuers via Network Schemes 3. Activates the device with the right transaction, linked to the right acquirer 6. Transaction sent to appropriate acquirer for Capture [We are awaiting more details on this from the Amadeus EMV team] As depicted on this slide, Amadeus will introduce an EMV (Europay, MasterCard and Visa - a global standard for inter-operation of integrated circuit cards) multi-merchant payment solution that can be deployed on ACUS as well as Self Service Kiosks and Self Service Bag Drops. The distinguishing features of this service offering are: It will be accompanied by a Chip & Pin card reader device – which will reduce the amount of credit card fraud by approximately 60% over manual credit card payments. The Chip & Pin device will ensure that credit card details are encrypted and passed securely through to the Issuing Bank and Payment Service Provider Amadeus does not accept the payment or hold the customer’s/airline’s funds at any time – our service is more like a message broking service that connects the consumer to the Issuing Bank and the Payment Service Provider. We charge a transaction fee for this service – but unlike other solutions provided by IATA – we do not hold the funds at any time. This solution is available to those Airlines and other entities that Amadeus has established a secure payment gateway – this typically equates to any airline for which we collect customer payments at Travel Agents 4. Passenger follows the card process on the device Airport Revenue Accounting system Acquiring Banks 5. Process Authorisation with Payment schemes and Issuing Bank APPROVED 8. Funds transferred to merchants’ bank

Brainstorming Session © Amadeus IT Group and its affiliates and subsidiaries

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