Aurora De Miguel De Couto - Hector Martin de los Rios Saiz New Release Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Helsinki Release

Helsinki enhancements New Look and Feel Menus Favourites Notification Preferences page New Features Full URL displayed while navigating Live Forms Reporting Connect Chat Importing KB Articles Improved HTML editor Tips & Tricks Out-Of-The-Box

Aurora De Miguel De Couto - Hector Martin de los Rios Saiz New Look and Feel Helsinki Release Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Helsinki Release

New Look and Feel Menus

New homepage Change homepage

New Look and Feel Create Favourites In a Record List: drag & drop OR right click In a Record view: right click > create a favorite

New Look and Feel Edit Favourites

New Look and Feel Notification Preferences page Primary email CERN SMS

Type of record Type of notification Primary email CERN SMS Type of record Type of notification Email Mobile

Aurora De Miguel De Couto - Hector Martin de los Rios Saiz New features Helsinki Release Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Helsinki Release

New features Full URL displayed while navigating Before, the URL was always the same one

New features Full URL displayed while navigating Now, the URL is more complete. Every time you navigate the URL changes.

New features Live Forms User presence: who is online when you are working in an instance. CERN user avatar: user’s initials – upload an img.

New features Live Forms Real time updating of fields: If a user updates a field you are currently watching. The user changed the field from 2nd to 3rd line

New features Reporting : New Types

cerntraining instance

New features Reporting : Multiple grouping – Stacking choices

Helsinki enhancements New Look and Feel Menus Favourites Notification preferences page New Features Full URL displayed while navigating Live Forms Reporting Connect Chat Importing KB Articles Improved HTML editor Tips & Tricks

New features Connect Chat Private conversation Group conversation Send a message Edit a chat Remove a chat More cool features

New features Connect Chat : Send a message

Send a new direct message

Open an active conversation Small view

Open an active conversation Send a new direct message Open an active conversation Full view – new tab

New features Connect Chat : Edit a GROUP conversation

New features Connect Chat : Edit conversation SETTINGS

(NOT SUPPORTED AT CERN) MOBILE NOTIFICATION SETTINGS Mobile PUSH Notifications are not supported

Email notification to offline users

New features Connect Chat : Remove a chat

Restore a removed conversation OPC.1 Restore a removed conversation OPC.2 To reactivate Short time stored Not forever Full view – new tab

New features Connect Chat : More features Mentioning someone in a Group Typing the @ symbol in a conversation brings up the list of users in the group. This sends the user a direct message

New features Connect Chat : More features Mentioning someone in a Group: @Name Share files Options: Attachment icon Drag and drop Take screenshots or images and copy & paste

New features Connect Chat : More features Mentioning someone in a Group: @Name Share files Options: Attachment icon Drag and drop Take screenshots or images and copy & paste INC1189169

New features Connect Chat Out-Of-The-Box This feature has been activated without any additional customization. We think is useful to: Communicate ideas Work together Share information Make decision quickly

New features Importing KB Articles: Word files The following styles and elements are preserved: Titles Headings Images Links Bold text Italic text Under line text Order and unordered list Tables (default heading settings) The system is creating the KB The Word file has been imported

New features Improved HTML editor New style of TinyMCE HTML editor. Rearrangement of buttons. Clear formatting

New features Improved HTML editor Syntax highlight in the code editor

Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Helsinki Release Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Helsinki Release

Tips & Tricks for ServiceNow Copy URL: faster Right click on the top bar Click on “copy URL” The system copy directly the link

Tips & Tricks for ServiceNow Access Key Shortcuts UI16 - Helsinki Some tools may overwrite these shortcuts

Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Conclusion Helsinki Release Aurora De Miguel De Couto - Hector Martin de los Rios Saiz Helsinki Release

Conclusion Deployed on Saturday, March 11th Intervention details at OTG0035747 Test: http://cerntraining.service-now.com/ More information in: KB0004533 : ServiceNow Helsinki Release KB0004540 : Connect Chat – ServiceNow Helsinki Release