Warranty Status API Overview

Warranty Status API – Overview Application Programming Interfaces (APIs) enable direct communication between customer and Dell IT systems via industry standard protocols. This API returns warranty entitlement and system configuration information directly from Dell to the customer’s environment. An extension to the customer’s Help Desk system enabling a single console to assist with the management of product warranties. What is it? Connection: receive real time warranty entitlement and expiration data, plus as-shipped configuration information. Control: Customers may use this information to proactively manage their Dell IT systems. Convenience: accessing up-to-date data within customer’s own IT system leads to an enhanced customer experience. Customer Benefits How to get started ? Download the How to Get Started document. Or contact SS-API_Support_Team@dell.com to request information.

Warranty Status API - Capability Definition Is Is Not A Capability to gather warranty information directly from Dell via customer’s own IT system (i.e. Help Desk) Not a stand alone offer Data connection between customer system and Dell Help Desk Graphical User Interface (GUI) Capability to be integrated by customer Dell Managed Service Standard off the shelf capability – not customisable Customised solution All warranty entitled customers ProSupport entitled customers only Both in-warranty and out-of-warranty Customers In-warranty customers only Configurable to query batches of services tags from 1-100 Configurable to batches in excess of 100 service tags Throttling to limited number of calls Open volumes / unlimited calls Returns warranty information status that may be used for manual online warranty renewal Automated Warranty Renewal

How to Get Started

Warranty Status API - Onboarding Process Customer completes questionnaire and sends to Dell Dell sends API Software Development Kit (includes License agreement) Customer agrees to License to access API Software Development Kit Dell sends API key with test tags Customer integrates API and tests in sandbox Dell provides self-certification process Customer executes self-certification Dell validates self-certification  promotes sandbox key to production Customer uses production URL Go Live! Companies who release their API often do so as part of a larger software development kit (SDK) that includes the API, programming tools and other instructional documents to make the developer's job easier. Legend: Customer Dell 5

Warranty Status API– Typical High-Level Schedule Dell support and guidance is available during the integration/testing phase. Certification process documentation and supporting information are available. 6

Warranty Status API – Resources Links API Community page How to Get Started Document Get Started Follow the steps in the How to Get Started Document to request the Warranty Status API. If you have questions throughout the process, feel free to contact SS-API_Support_Team@dell.com for more information. 7