Training for Employees Deterrence Be Observant React to Incident Recover from Incident

Deterring Criminal Activity What can you do to deter criminal activity Monitor your property throughout shift Do not count money in front of costumers Maintain low funds inside register If you have a bulletproof enclosure, they may attempt to bring you out by saying: Bathroom’s overflowing You’re out of coffee Can you help me find an item If you are alone at night, do not exit the enclosure to help costumers, until you have additional personnel

Deterring Criminal Activity Do not allow individuals to loiter around your business Greet all costumers as they enter your store Learn how to use all security equipment at your business: Cameras, Panic Button, Automatic Door Lock Close and all sensitive areas: Register door/glass Utility closets Storage room

CONTACT POLICE DEPARTMENT IF YOU SUSPECT ANY SUSPICIOUS ACTIVITY Be Observant Let customers know you see them Greet them as they enter the store Ask if they need assistance finding an item Questions to ask yourself…. Are they looking for merchandise or looking at you? Have they visited the store several times on this date? Have they been loitering in the parking lot? Are they dressed appropriately? Ex. Wearing long jacket during summer Do they park away from all the other customers? Are they behaving abnormally? CONTACT POLICE DEPARTMENT IF YOU SUSPECT ANY SUSPICIOUS ACTIVITY

Reacting to Incident If you find yourself in the middle of a robbery Keep Calm- Most robbers want money and do not wish to harm anyone Cooperate- DO NOT fight back, argue, or try to reason with the criminal. Give them what they ask for and LET THEM LEAVE. No Surprises- Let them know of other employees or customers in the store Take Mental Notes: Clothing Sex Race Scars/Tattoos Accent Items they touch Description of weapon Vehicle

Recovering from Incident What to do afterwards Contact Police Immediately Tell them you need the Police immediately because you were “Just Robbed” Give them suspect description, what they stole, what weapon was used, and direction of travel Stay off the phone afterwards because they may call you back for additional information

Recovering from Incident Cont. Lock Door Ask witnesses to stay on scene to provide statements to Police Do not let others in who can contaminate the crime scene Do not touch anything the robber may have touched Provide Aid Attend to any injured customers or employees

Recovering from Incident Cont. Document Complete Suspect ID Form Do not discuss incident with other witnesses to avoid sharing of wrong information Make Police Report Notify ARA Chief Security Consultant 678-577-3617

Responding to Burglary If Alarm company contacts you in the middle of night and notifies you of a burglary alarm Contact Police Department in the jurisdiction where the business is located and advise them of the burglary alarm and that you are responding to the scene Do not enter the parking lot of your business without the Police present LET POLICE CLEAR THE PROPERTY FIRST

Responding to Burglary Cont. Keep in Mind… Is someone calling you out in the middle of night so they can rob you? Notify someone if you contacted after hours and let them know you are responding to the store Call the Police Department back and let them know when you are about 5 minutes away from arriving at the scene DO NOT ENTER PROPERTY UNTIL POLICE IS PRESENT

Safety and Security Sruthy Kuruvilla Chief Security Consultant Atlanta Retailers Association 2055 North Brown Road Suite 200 Lawrenceville, GA 30043 Office Number: 770-455-4455 Cellular:678-577-3617 E-mail: Sruthy@araonline.us Website: www.araonline.us