HCM Connector for JIRA – Plugin for Atlassian Marketplace FEBRUARY 2017

Introducing - HCM Connector for JIRA Connecting two powerful systems used by millions globally Next generation of intelligent HCM software – intelligent services that can easily cross software modules and integrate disparate processes. A beautifully simple service desk. JIRA Service Desk is easy to use, simple to setup, and has everything needed for IT support and customer service. HCM Connector for JIRA A simple plugin that enables seamless integration/automation between SAP SuccessFactors & Atlassian JIRA

Use Case Why JIRA Service Desk? Why New Hire? For every new hire in SFSF, Jira HCM Connector plugin will create Jira tickets in Jira Service Desk projects used by various support teams that uses Jira for Service Management The plugin will automate required support/service ticket creation for a new hire for the service teams using Jira Service Desk. Companies will be able to define what & how many tickets & SRs they want to create for every new hire. Why JIRA Service Desk? Fastest growing Atlassian product ever! Support teams (e.g. Customer Support, IT Help Desk, Facilities, Legal, Provisioning, Marketing, Finance etc.) uses JSD for service management and as a ticketing tool. Has robust queue and powerful SLAs and is becoming very popular, very fast. Very easy for a company using JIRA (>60,000 customers) to implement JSD. Why New Hire? New Hire is the most common scenario in any company. Almost every company that uses a ticket tool for service management manually create support tickets for onboarding requests to various teams

Demo scenario NEW EMPLOYEE IT Help Desk Onboarding Tasks Create JIRA user ID Create Confluence user ID Setup Email ID Setup VPN access Setup JIRA project Access Onboarding Tasks W-4 I-9 forms Insurance forms Direct deposit forms Required Readings Read Code of Ethics, Policy, Ethics Guide for Public Employees Professional Standards of Conduct Policy Document self-input Facilities Mgmt. Give access to projects in JIRA (assignee & supervisor) Order business card Get Access ID Workplace Allocation Hardware - Phone, cellphone, tablets, laptop NEW EMPLOYEE

DEMO

Next Steps Pilot Iterate Launch More use cases Pilot with 2-5 customers that use JIRA Service Desk to Service Management & SuccessFactors for HCM Iterate Make changes based on feedback from customers Make changes based on review feedback from Atlassian & SAP Marketplace teams Launch Make the plugin available on Atlassian Marketplace Start work on doing the same for SAP marketplace Attend conferences, exhibition Marketing support from Atlassian & SuccessFactors More use cases Add more use cases based on market feedback and usage data