Human Resource Management 11.1 Identify Your Staffing Needs 11.2 Staff Your Business 11.3 Direct and Control Human Resources

Lesson 11.1 Identify Your Staffing Needs Goals Explain how to determine staffing needs for a business. Describe options for recruiting employees. Identify alternatives to hiring permanent employees. Chapter 11

Vocabulary staffing job description job analysis chain of command recruit freelancers interns Chapter 11

Staffing staffing determining the number of employees you need defining a process for hiring them What kinds of employees do I need? What skills am I missing? What skills do I need daily? What skills do I need occasionally? Chapter 11

Job Descriptions job description job analysis a written statement listing the tasks and responsibilities of a position job analysis the process of determining the tasks and sequence of tasks necessary to perform a job Chapter 11

Chapter 11

Organizational Structure a plan that shows how the various jobs in a company relate to one another chain of command a description of who reports to whom Chapter 11

Chapter 11

How do you determine staffing needs for your business? Chapter 1

Recruiting recruit look for people to hire attract them to the business Chapter 11

Online Career and Employment Sites Most online employment services allow you to post a job and then search the resumes that are sent in response to the posting. Online recruiting can be very expensive. Employment Agencies firms that match people looking for jobs with businesses looking for employees A fee is charged when a match is made. Chapter 11

College Placement Centers In-Store Advertising Classified Advertisements want ad Referrals one of the best ways to find employees Hiring friends or relatives of current employees can create problems. Chapter 11

What resources can you use for recruiting employees? Chapter 1

Alternatives to Adding Staff freelancers people who provide specialty services to businesses on an as needed basis compensated either hourly or by the project the business does not have control over the actions of the freelancer Chapter 11

interns temporary workers students who work for little or no pay to gain experience in a particular field temporary workers a business pays a fee to an employment agency the agency pays the workers Chapter 11

What are some alternatives to hiring permanent employees? Chapter 1

Lesson 11.2 Staff Your Business Goals List and describe the steps in the hiring process. Describe compensation packages for employees. Identify laws protecting employee rights. Chapter 11

Vocabulary wages salary bonus profit sharing commission benefits Chapter 11

The Hiring Process Screen Candidates remove candidates who are not right for the job Match the job candidate’s experience and skills with the job description. Chapter 11

Review and Verify Information on Job Applications confirm accuracy of information check references Chapter 11

Interview the Best Candidates Sell your business. Share your values and plans for the business. Talk about the significance of working in a new business. Explain the atmosphere at work. Describe your bonus system. Chapter 11

Make the interview effective. Be prepared. Be courteous. Avoid dominating the interview. Take notes. Look for warning signs. Don’t make snap judgments. Remain pleasant and positive. Summarize your impressions of the candidate. Chapter 11

Make a Job Offer Chapter 11

What are the four steps in the hiring process? Chapter 1

Compensation Package Types of Pay wages salary payments for labor or services that are made on an hourly, daily, or per-unit basis compensation varies based either on hours worked or units produced salary an amount of money paid annually for a job position payment is not dependent on the number of hours worked Chapter 11

bonus a financial reward made in addition to a regular wage or salary usually hinges on reaching an established goal profit sharing employees are paid a portion of the company’s profits Chapter 11

commission a percentage of a sale paid to a salesperson compensation varies based on sales Chapter 11

Commission-Only Plan when an employee receives all of their salary in commission good for employers provides an uncertain salary level for employees Amount of commission = Amount sold × Percent of commission Chapter 11

Combination Plan Pay Competitively Total Pay = Base Pay + Commission to attract the best workers Offer compensation that is better than your local average compensation. Chapter 11

Benefits Paid Leave rewards, other than cash, given to employees vacation sick time Chapter 11

Insurance Retirement Plans health dental life accident and disability 401k some employers will match employee contributions by as much as 50 cents pension plans Chapter 11

What may be included in a compensation package for employees? Chapter 1

Regulations that Protect Employees National Labor Relations Act (NLRA) of 1935 Fair Labor Standards Act (FLSA) of 1938 Civil Rights Act of 1964 Age Discrimination in Employment Act of 1967 Chapter 11

Occupational Safety and Health Act (OSH Act) of 1970 Immigration Reform and Control Act of 1986 Americans with Disabilities Act (ADA) of 1990 Family Medical Leave Act of 1993 Chapter 11

Why do we need laws to help protect the rights of employees? Chapter 1

Lesson 11.3 Direct and Control Human Resources Goals Explain how to implement your staffing plan. Discuss ways to motivate your employees. Describe the control function of management as it applies to human resources. Chapter 11

Vocabulary delegate performance evaluation Chapter 11

Implement Your Staffing Plan implementing directing and leading people to accomplish organizational goals Understand the Levels of Management supervisory middle top Chapter 11

Apply Leadership Styles Theory X managers authoritative Theory Y managers democratic Theory Z managers group decision making and teams Enforce Employee Policies employee handbook Chapter 11

Train Your Employees On-the-job training Coaching Mentoring Conferences and seminars Chapter 11

What should be included in the implementation of a staffing plan? Chapter 1

Motivate Your Employees Pay employees well. Treat employees fairly. Recognize employees for the work they do. Give employees adequate responsibility. Chapter 11

Delegate Responsibility letting other people share workloads and responsibilities Listen to Employees may help you come up with new, creative solutions Chapter 11

How can you motivate employees? Chapter 1

Control Human Resources Evaluate Employees performance evaluation a management tool that helps determine whether the objectives for a particular job are being met Chapter 11

Chapter 1

Promote Employees Dismiss Employees Make all decisions fairly. Review problems with employees as soon as the problem is noticed. Issue a written warning if the situation does not improve. If improvement does not occur, dismiss the employee. Chapter 11

Why is it important to conduct employee performance evaluations at regular intervals? Chapter 1

PERFORMANCE COMPENTENCIES Demonstrate good verbal communication skills Articulate the need for the proposed business Explain the process of preparing a business plan Chapter 11

Identify obstacles for the owner or business Explain the lessons learned Answer questions effectively Chapter 11

GIVE IT A TRY Using the FBLA competitive event guidelines for the Business Plan event, prepare a business plan that contains all of the required components for the business proposed in the Build Your Business Plan Project or another business venture you would like to pursue. Prepare a seven-minute presentation describing the business plan. Make the presentation to your class. Visual aids and samples specifically related to the project may be used in the presentation. Be prepared to answer questions about your business plan. Chapter 11