How to transfer your business phone numbers to Microsoft 5/23/2018 11:25 AM THR2110 How to transfer your business phone numbers to Microsoft Agus Rachman Senior Program Manager Skype Customer Experience and Deployment (CxD) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Session objectives and takeaways 5/23/2018 11:25 AM Session objectives and takeaways Session objectives: Understand number porting process Overcome number porting challenges Learn roles and responsibilities Key takeaways: Plan for number porting better Execute number porting with confidence Importance of managing stakeholders expectations © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM Number porting 101 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM What is number porting Alternative (often preferred) option to provide phone numbers for Phone System with Calling Plan and Audio Conferencing implementation Transfer existing phone numbers from current service provider to Microsoft (port-in) Transfer phone numbers from Microsoft to other service provider (port-out) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Where can I port my numbers today 5/23/2018 11:25 AM Where can I port my numbers today Number porting, in general, requires* availability of Calling Plan (PSTN Calling) service in that country Current list of countries/regions Belgium** France Germany** Ireland Netherlands Spain United Kingdom (U.K.) United States (U.S.) and Puerto Rico * Number porting for service numbers might be assessed on case by case basis ** Only available to preview customers and early adopters © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What numbers can I port You can port You cannot port 5/23/2018 11:25 AM What numbers can I port You can port Land line phone numbers Mobile device phone numbers (US and Puerto Rico only) Toll phone numbers Toll-free phone numbers (except for UIFN) Service phone numbers Fax phone numbers (this will be transferred as subscriber number, thus cannot be used for faxing) VoIP phone numbers EU Non-geographic numbers* You cannot port Phone numbers used for data connections Phone numbers dedicated to faxing * Need to be assessed on case by case basis © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Types of number porting 5/23/2018 11:25 AM Types of number porting Full-port Transfer all numbers to Microsoft Partial-port Transfer some numbers to Microsoft Mostly for US only, some other markets maybe supported with caveats In the US, if the number to be ported is the BTN*, new BTN with the existing service provider must be assigned In the UK, existing service provider and range holder** will determine if number fragmentation is allowed ** Range holder is the original service provider given the phone number range by Ofcom * BTN = Billing Telephone Number © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Types of number porting (cont.) 5/23/2018 11:25 AM Types of number porting (cont.) Inter-tenant port Transfer numbers from one Office 365 tenant to another Involves port-out and port-in, thus port-out PIN must be set (US Only) Project port Multiple port orders with tight schedule, involves multiple existing service providers or multiple accounts, may involve number fragmentation and its associated services © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM Key challenges The majority of the global porting process is governed by regulatory bodies Porting regulation varies by country and port type The level of regulator influence on porting processes, SLAs & disputes varies by market Some port types are not regulated (e.g. complex ports), and instead rely on agreements between service providers Fragmenting phone number ranges in many markets is restricted or not permitted, restricting Office 365 customers gradually migrating their users to Microsoft © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM Key challenges (cont.) Current service providers frequently miss defined SLAs Expediting ports is outside of the process Escalation required by the customer to the existing service provider Porting complexity (and its SLA) determined by existing service provider In rare cases, numbers cannot be ported © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Common mistakes Mismatched account information 5/23/2018 11:25 AM Common mistakes Mismatched account information Authorized name, address, account number, BTN Advanced call control features are not disabled Call hunt, distinctive ring, etc. Numbers in the port request come from multiple carriers and accounts Inflight changes or disconnection with existing service provider Service is inactive © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Planning for number porting 5/23/2018 11:25 AM Planning for number porting © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM Before you begin A unique port request is needed for each service provider, type of number being ported Multiple port requests for a single contract (BTN) cannot be submitted in parallel Will impact the eventual porting timeline if involving multiple partial-ports for a single contract (BTN) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Number porting timelines 5/23/2018 11:25 AM Number porting timelines SLA for processing and scheduling phone number porting is generally around 7 – 14 business days Note: depending on the current service provider, it can take up to 30 days (and even greater than 30 days in some cases) Port activation follows universal process that should complete within 2 hours Number conversion and inter-tenant port can be completed within 1-3 business days © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Automated vs manual port 5/23/2018 11:25 AM Automated vs manual port Automated port order creation via Skype for Business Admin Center is US only and for fewer than 999 phone numbers port order Manual port is required for other markets and if more than 999 phone numbers Project port can be requested via email © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Prerequisites for number porting 5/23/2018 11:25 AM Prerequisites for number porting Recent bill or invoice Account number Billing Telephone Number (BTN) Billing address Customer Service Record (US) Service address Lists the numbers belonging to one BTN Lead time to receiving CSR is determined by existing service provider © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Prerequisites for number porting (cont.) 5/23/2018 11:25 AM Prerequisites for number porting (cont.) Letter of Authorization (LoA) Different form per country and per type of number [RECOMMENDED] Verify if numbers can be ported Submit service request, or Send email to: PTN@microsoft.com (US and Puerto Rico) PTNEU@microsoft.com (Europe) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Project timeline and number porting 5/23/2018 11:25 AM Project timeline and number porting Planning for site migration to Calling Plan need to account for number porting timelines Full-port (number type conversion) is preferred over multiple partial-port submissions For a complex number porting involving multiple port orders with a tight schedule, create a service request to initiate project port © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Avoiding number porting pitfalls 5/23/2018 11:25 AM Avoiding number porting pitfalls Make sure LoA* is correctly completed Verify if numbers can be ported Policies vary from one country to another Double check that port request contains correct information If expecting to work on multiple port requests, involve project port team as soon as possible * LoA = Letter of Authorization © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Avoiding number porting pitfalls (cont.) 5/23/2018 11:25 AM Avoiding number porting pitfalls (cont.) Leverage relationships with existing service providers Advise on number porting constraints May assist to expedite the process Acknowledge the risk that project timeline can slip Porting timeline can miss due to exceptions or industry actions Provide multiple port activation windows Manage your stakeholders expectations © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM Before you go… © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

In review: session objectives and takeaways 5/23/2018 11:25 AM In review: session objectives and takeaways Session objectives: Understand number porting process Overcome number porting challenges Learn roles and responsibilities Key takeaways: Plan for number porting better Execute number porting with confidence Importance of managing stakeholders expectations © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 5/23/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/23/2018 11:25 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.