JULY SAFETY MEETING AGENDA:

AGENDA: Safety reminders: Introduction of staff Seat belts Stop Signs Cell Phones Turning signals and 4-way flashers Railroad Crossing procedures Scanning of the dashboard and mirrors Speed in Company Lot Operator Comments/Suggestions Introduction of staff Information that’s important to know Accident Rate Customer Commendations/ Complaints Overall health of the system Ride Checks/Follow Checks Customer Service Tools

IMPORTANT INFORMATION: New Employees Accident Rate Customer Commendations/Complaints Overall Health of the System

RIDE CHECKS – TRAIL CHECKS To ensure the entire system is running safely, smoothly, on time, and with exceptional customer service. To be able to encourage employees to better themselves in their bus operating skills. The supervisors are NOT there to “catch” someone doing something wrong.

RIDE CHECKS – TRAIL CHECKS (Continued) All routes and all operators will eventually be checked by a supervisor either by following – or by actually riding. Follow-up checks will be conducted randomly and when needed.

RIDE CHECKS – TRAIL CHECKS (Continued) If an operator has been asked to correct a problem (using signals, proper RR Crossings, etc.), it is expected that the problem will be corrected. If, during the follow-up ride check, the problem has NOT been corrected, the operator will be disciplined under the Company’s normal progressive discipline policy.

RIDE CHECKS – TRAIL CHECKS (Continued) When the check is finished, you will get the results to read over – AND TAKE ACTION. Examples: ACTION: Continue your excellent customer service skills. REASON: This is a GREAT habit to have because it helps customers feel safe and comfortable. It also establishes that you and Keolis are concerned about their safety and well-being.   ACTION: Be more consistent with your turning signals. There were many times during my ride when they were not used. REASON: Vehicles traveling behind you need to know what you are doing. If they don’t know you are turning, the potential of being rear-ended is far greater.

RIDE CHECKS – TRAIL CHECKS (Continued) DATE 6/20/12 ROUTE Anyroute ACTION Go Slower when you   GOOD Defensive Drv. GOOD customer svc. FOLLOW-UP 2/20/13 turn. DATE: 6/22/12 ROUTE: Another Route ACTION: Use 4-ways when at Use proper RR Crossing techniques GOOD customer svc. FOLLOW-UP: 8/20/13   Bus stops After the form is signed, it is recorded that you have been checked – a follow-up ride date is selected, and the form is placed in your safety file.

Your name here CERTIFICATE OF MERIT EMPLOYEE CERTIFICATE: THIS CERTIFIES THAT ON July 2nd, 2012, THE FOLLOWING EMPLOYEE: Your name here HAS DONE WORK OVER AND ABOVE YOUR NORMAL JOB DUTIES. CONGRATULATONS ON YOUR GREAT WORK! WE ARE PROUD TO HAVE YOU ON OUR TEAM! ARE EXTREMELY SAFE, HAVE GREAT CUSTOMER RELATIONS SKILLS, AND TRULY CARE ABOUT A JOB WELL-DONE. THANK YOU! ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­_________________________________________________________ ___________________________________________________ Project Manager Road Supervisor

RIDE CHECKS – TRAIL CHECKS (Continued) After the results are completed – you are asked to READ AND THEN SIGN the comment form. Signing the form only ACKNOWLEDGES THAT YOU GOT THE FORM Operator's Signature ______________________________________________   Date: ________________________________ Road Supervisor’s Signature: ________________________________________

OPERATOR COMMENTS/FEEDBACK/ SUGGESTIONS: