Innovate Service Package for SAP S/4HANA SAP Value Assurance package-specific customer presentation February 2017 www.sap-digital-business-services.com

Quick Start Your Digital Transformation with SAP Value Assurance What you get: Defined services, defined scope, and defined outcome. Innovate Innovate: Expands the context of innovation beyond the digital core to reimagine business models across the enterprise. This is the most comprehensive level. 4 Accelerate Functional Realization 3 Accelerate functional realization: Implements functions with preconfigured setup and ready-to-use business process templates, as well as analyzing operations impact. INVOLVEMENT OF SAP Accelerate Technical Implementation Accelerate technical implementation: Focuses on the technical implementation, including data and system migration, high availability, and disaster recovery. 2 SAP proposes for the first time a layered engagement model that provides the flexibility to deliver a large variety of service that target all the various aspects of the business transformation. As said before each package has clear outcome driven scope and is addressing the different phases of the transformation . The well established Premium Engagement Foundation acts as a single point of truth at the customer and is proposing what specific service in the respective customer situation is required to reach the targeted result of the business transformation in the initially agreed service plan. In case the transformation needs to get adjusted the engagement delivery approach easily allows changes to the service plan. In case of critical situations it is possible to get the right experts into the engagement without contractual or commercial discussions between you and SAP. Today we already have 800+ Premium Engagements in the world where this engagement approach proves on a daily base to be successful. Plan and Safeguard (Option: Plan and Prototype) Plan and safeguard: Helps define the implementation strategy with a technical quality manager, including dependencies and prerequisites for the target architecture. Optionally quick-start with plan and prototype for upfront evaluation of outcomes in a customer-specific test environment. 1 ENGAGEMENT SCOPE

SAP enables varying forms of innovation $ Increasing degree of disruption Efficiency innovation Efficiency innovations lower the cost of executing processes or making and distributing existing products and services. Evolutionary innovation An evolutionary innovation advances existing markets, processes, or products with better value, allowing the firms within to compete against each other with lifecycle-extending improvements. Revolutionary innovation A revolutionary innovation creates a new market, process, or never-before-seen products, disrupting existing markets and displacing established market leaders or products.

Innovation triggered by opposing sides of the same coin Business requirement Technology trends other Source: Siemens Study 2016; Other areas include: e.g. government mandate; shareholder decision

Correlation of business and technology in innovation Successful innovations show that technology as an enabler and business use cases as a driver are tightly intertwined Business-driven use cases Digital boardroom Full-service vending Patient insight Big Data Predictive maintenance E2E cold chain Complex track and trace Smart metering Shared services frameworks Complex divestures Agile acquisitions Athlete injury prevention Internet of Things … Block chain Secure banking Connected car Prognostics Sentiment analysis Fraud detection Cyber security VR glasses Complex repairs Warehouse logistics Machine learningV 3D printing Agile prototyping Lean repair IDD is not only crazy, but it can also include the realization of SAP components start to end that are required. E.g. Customer has some interesting predictive scenarios and wants to design that, prototype the algorithms on SAP and deploy Predictive Analytics and the Big Data Framework. Crazy can be part of it, but it should tie into SAP components where we at least have some framework or baseline solution set in place. Imagine IoT. There is a flurry of innovative things you can do like sensor networks for a million things. You could imagine to put earthquake relevant sensors into Vending machines to find out if certain areas are affected by power outage, phone outage etc. This would be very innovative, but SAP could use the IoT famework for it. Lets just call it Innovative and interesting and pushing the envelope. Application- and technology-enabled topics

Innovation sweet spot in SAP deployments Increasing degree of innovation (Customer/business perspective) Model company based implementation Project-specific configuration of process variants Customer / business driven innovation Addressed through SAP Value Assurance innovate service package for SAP S/4HANA SAP / technology driven innovation Realization via partner solution Best practice Increasing degree of innovation (SAP/technology perspective)

Engagement foundation SAP Value Assurance innovate service package for SAP S/4HANA Key elements Innovation prototyping Innovation design Agile implementation Engagement foundation Innovation discovery Safeguarding

Innovate SAP Value Assurance service package for SAP S/4HANA Package specific view Accelerated road map services Accelerated road map services for a fixed-price Innovate 4 Innovation Discovery and Design Accelerate Functional Realization 3 Build design support Transition to operations INVOLVEMENT OF SAP Accelerate Technical Implementation 2 Platform design support Platform execution Plan and Safeguard (Option: Plan and Prototype) Planning the digital transformation Safeguarding Engagement foundation 1 ENGAGEMENT SCOPE SERVICE PORTFOLIO* *) Additional services are available to complement service package content if scope needs to be extended

Innovate Overview and purpose Re-imagine your business: the innovate service package for SAP S/4HANA expands the context of innovation beyond the digital core to innovate your future business models and processes transforming your company. This is the most comprehensive way to engage with SAP. Coverage Discovery of your break through innovation concepts leveraging the established Design Thinking Framework Design your innovation ideas in a feasible way taking critical enablers into consideration early on Conduct innovation prototyping in an agile approach to ensure quick proof of new concepts Support for planning, safeguarding, technical and functional implementation of critical SAP elements Project Involvement SAP: Innovation Discovery and design; prototyping support; planning and safeguarding during project, technical and functional implementation as well as optimization beyond SAP S/4HANA Partner / customer-led: overall project responsibility Your Benefits Established innovation framework for the guided validation of game changing ideas Expert backed solution design to allow for accelerated time-to-value Early support for proof of concepts for lower costs and minimized risk “Built-in Quality assurance” for planning, safeguarding and implementation by a team of SAP experts Innovate Innovation Discovery and Design Plan and Safeguard (incl.) Accelerate Technical Implementation (incl.) Accelerate Functional Realization (incl.) Prototyping This package requires detailed tailoring to your needs. The description highlights only selected elements.

Tight Connection to SAP with the Control Center Framework SAP Innovation Control Center at Customer and remote SAP Mission Control Center CUSTOMER ENGAGEMENT 70,000 experts at your services tight connection of the SAP Innovation Control Center at the customer with SAP Mission Control Centers to maximize impact Innovation Control Center Right experts available anytime Remote access to SAP experts of all kinds and developers globally Quick reaction in end-to-end lifecycle From value proposition to value realization and innovation Risk evaluation and mitigation Cross coordination for complex requests across multiple expert areas at customer site Mission Control Center at SAP

SAP Value Assurance – Our Commitment for Your Success If you want… You benefit from… a tailored colloborative engagement model which delivers value a fast and industrialized implementation approach for a forseable price a holistic service approach for your project that SAP is on board and brings in their best in class tools, methodologies and implementation and development expertise into your project our engagement model with continuous value measurement on a joint roadmap and KPI´s our predefined building blocks with a clear scope, outcome and a fix price risks mitigation and safeguarded quality gates supporting a successful go-live a delivery framework ensuring access to a SAP team of 70.000+ people access to the SAP Mission Control Center at SAP which owns best in class tools, methodologies and service procedures from global transformations rapid time-to-value with custom-crafted solutions developed and supported according to SAP standards

Innovate – Value Proposition SAP Value Assurance Service Package for SAP S/4HANA If you want… to get a technical architecture, a proper technical design together with a clear innovation and implementation roadmap based on the experience of SAP for SAP S/4HANA and beyond that SAP performs the technical implementation, configures the system and implements the end-to-end business processes to implement new business scenarios not limited to SAP S/4HANA to co-develop / co-innovate with SAP beyond SAP S/4HANA to optimize operations to run simple not limited to SAP S/4HANA that SAP safeguards your implementation, provides go-live support and validates integration to benefit from an industrialized approach to accelerate your implementation through access the mission control center at SAP which owns best in class tools, methodologies and service procedures from global transformations … then the innovate service package for SAP S/4HANA is the right choice.

285,000+ Customers We create digital businesses Committed to Customer Success Making your digital transformation possible with SAP Value Assurance for SAP S/4HANA SAP Digital Business Services brings the Business and IT together to help companies reimagine their business using the SAP digital business framework. SAP S/4HANA SAP Value Assurance Service Packages for SAP S/4HANA Customer- / Partner- Engagement Successful Implementation of SAP S/4HANA 285,000+ Customers We create digital businesses Experience and knowledge based on largest customer base providing expertise and best practices of digital transformations enabling new business models 70,000+ Experts at your service Tight connection with the software vendor Through SAP Innovation Control Center at the customer with SAP Mission Control Centers remotely helping ensure the right experts at the right time

Don’t wait! Start now! Next steps and more information Build your SAP S/4HANA journey Identify areas of scope and define your transition path with the Discovery Workshop for SAP S/4HANA Useful Links About SAP Value Assurance www.sap-digital-business-services.com Transition to SAP S/4HANA on sap.com: http://go.sap.com/services/transition-to-s4hana.html Blog post on SAP Community Network (SCN): From Your Current State to Digital with SAP S/4HANA Value Assurance News Article (Interview with Michael Kleinemeier): SAP Digital Business Services: Support Evolves with SAP S/4HANA About SAP Digital Business Services: www.sap-digital-business-services.com Get started with your service package and start your smooth journey to SAP S/4HANA with SAP Digital Business Services today Contact / Follow us on:

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