Student Services Stakeholder Event 10 October 2017 NCVO, London Louisa Ruman Student Services Manager

Fire alarm Toilets Breaks Wifi code Tweet us! @NHSBSA_LSF #NHSLSF House keeping Fire alarm Toilets Breaks Wifi code Tweet us! @NHSBSA_LSF #NHSLSF

Agenda 10.30am Registration Welcome and introduction   Welcome and introduction Student Journey: Learning Support Fund 12.30pm Lunch Fraud update Communications update Q&A Learning Support Fund Application System demonstrations and networking 3.00pm Event closes

Sli.do We’ll be using Sli.do throughout today’s event Use event code M418 to start Ask us a question as we go along You can see questions from other delegates and ‘like’ theirs The more ‘likes’ a question gets, the higher up the chart it will go After each presentation we’ll work through as many questions as we can Let’s give it a try…

Introduction – Learning Support Fund From 1 August 2017, new Nursing, Midwifery and most Allied Health Professional students are no longer eligible to receive NHS Bursaries. Instead, they have access to the same student loan system as other students. This applies to new students on pre-registration courses (those which lead to registration with one of the health professional regulators). Students who already have a degree and are planning to undertake a Nursing, Midwifery or Allied Health Professional subject as a second degree now also have access to student loans through the student loans system. This change applies only to new students

Learning Support Fund The LSF will be administered by the NHSBSA and students will be able to apply from 1 November 2017. Child Dependants Allowance (CDA) – a non-means tested allowance of £1,000 per student per year. Travel and Dual Accommodation Expenses (TDAE) – expenses will be assessed, processed and paid in association with the NHS Bursary Scheme (London Universities included). Exceptional Support Fund (ESF) – Non-repayable grant of up to £3,000 per year for students in genuine hardship.

What has been happening since we last met Learning Support Fund Application System (LSFAS) designed and developed Policies written and published Application forms drafted Communication products produced

Transitional Arrangements: The Future… Post-Graduate Students Dental Hygiene/Dental Therapy Capped Part-Time Programmes

Student Journey: The Learning Support Fund Mike Lee Carl Moore

Initial activation email to student

Confirmation of account activation

Confirmation of CDA application

Payment summary screen

Using the LSF Application System The LSF Application System (LSFAS) will allow the student to do the following: Apply for Child Dependants Allowance (CDA) Apply for Travel and Dual Accommodation Expenses (TDAE) Apply for Exceptional Support Fund (ESF) As well as: Update their personal details (name, address) Update their bank details Notify us of a withdrawal from studies Print off their student coversheet, this is needed whenever applications and/or documents are sent to us

Lisa McAlister Lead Fraud Specialist Fraud Awareness Lisa McAlister Lead Fraud Specialist

Overview What is fraud? How does fraud occur? False documents What you can do How to report fraud Learning Support Fund fraud

Maximum sentence is 10 years imprisonment What is fraud? Fraud is a dishonest act, with intent, to make a gain or cause a loss Fraud does not have to be successful Maximum sentence is 10 years imprisonment

How does fraud occur? Trust System weaknesses Accident Intentional The minority of people commit fraud, however it is the majority that suffer as a consequence.

Riverside Nursery School False documents: £6,496.00 Letterhead used by Riverside Nursery to issue invoices for payment in respect of childcare expenditure. Riverside Nursery School The Nursery With a BIG Heart Powder House Farm, Coleford Road, Tutshill, Chepstow NP16 7PT Tel: 01291 625783 WWW.chepstownursery.co.uk e-mail: info@chepstownursery.co.uk   Logo used to advertise Nursery on internet.

False documents: original vs false

False documents: allegation The subject submitted letters and invoices to NHS Student Bursaries confirming payments they claimed to have made for childcare The childcare provider confirmed they had not signed nor seen the documents submitted by the subject The childcare provider stated that the letterhead used on the invoices submitted by the subject was incorrect and the name was spelled incorrectly The childcare provider provided official letterhead

False documents: investigation Witness statements from Student Services and the childcare provider Enquiries with Local Authority The subject was interviewed as a voluntary attender and was accompanied by her solicitor The subject admitted committing fraud offences by dishonestly and fraudulently claiming and using NHS Bursary childcare money she was not entitled to.

False documents: consequences The subject pleaded guilty and was sentenced to a 12 month community order, 200 hours unpaid work, £85 costs and £85 surcharge. A referral was made to the Nursing and Midwifery Council (NMC) and we’re currently awaiting the outcome.

False documents: loss to the NHS A qualified nurse NHS funded course fees: £27,000 (approx.) NHS Student Bursary: £49,336.40 (not including PPE) Elements of the NHS bursary the subject received in 2014/15 Basic Award: £2,617.00 Non-means tested Grant: £1,000.00 Dependants Allowance: £2,968.00 Childcare Allowance: £7,442.60 Parent Learning Allowance: £1,192.00 Extra Weeks Allowance: £996.00 Manual adjustment: £398.65 Net payable award: £16,614.25

What you can do Check documents and challenge! You are the eyes and ears. It is much more cost effective to prevent fraud than to detect and stop it, particularly in an organisation as large as the NHS. Therefore, it makes sense to ensure that measures are put in place to prevent it from occurring in the first place.

Report your concerns to the NHS Fraud Corruption Reporting Line Reporting fraud Report your concerns to the NHS Fraud Corruption Reporting Line

Learning Support Fund fraud Under the new funding arrangements Student Services is moving from a primary to secondary provider of funding. However, there is still a need to be on the look out for fraudulent claims, and indeed these could also indicate fraud with their SLC application. Look out for the following documents which could be falsified: SLC confirmation letters CDA: birth certificates, child care letters TDAE: receipts for accommodation ESF: bank account statements, receipts

Any Questions? Lisa McAlister Lead Fraud Specialist NHS Business Services Authority Nhsbsa.lcfs@nhs.net

James Davenport Senior Communications Manager

What we do Communications has been involved in the project from the early stages We have provided: Strategic advice and support Website Content Event support Design work Publications Infographics LSF update bulletins Social media Roller banners Promotional materials

What we’ve done so far

Over to you… We want to know what you need from us! Newsletters New channels of communication? Toolkits Events Materials for open days Website Student Communications? Social media

The future We’ll be building on the materials we currently have and creating new toolkits for you to download and use as you wish We’ll be in touch every six month to check how we’re doing and what we can do to help you, but… Keep in touch with us and let us know if there’s anything you think would be helpful. Reach us at: www.nhsbsa.nhs.uk/lsf nhsbsa.studentservices@nhs.net @NHSBSA_LSF

Any Questions?

Networking and demonstrations