Welcome to the world of CRISIS COMMANDER The smart choice in business continuity management – used in over 40 countries

Why Crisis Commander? Easy to use crisis management system Cost effective – subscription based (Software as a Service) Web based – independent of your own infrastructure A tool for the secretariat – simplifies the work of the Secretariat (Service desk, Admin centre etc) Logging – external timestamp, legality! 8 means of backup communication – works even if your own email system is not working Storage place for all your contingency plans and crisis documentation – as it is stored outside your own organisation, it is always available Delivered with 10 adoptable template plans – saves time on the creation of new plans Automatic reminders of revisions and updates – no more plans that are obsolete!

Emergency communications SMS E-mail VoIP Voicebank Conference call Voice notification (Text to Speech) Fax Crisis home page

Benefits of Crisis Commander During a crisis or exercise Tool to be used in the EOC Primarily used by loggists Emergency communication systems Decentralised usage – mobile interface During non-crisis times Replaces your word processing binder Folders to store your documentation Engine to remind and manage updates

Basic functions

View all contact details Click and continue

Room for Head Office CMT ”Room” for planning Room for Head Office CMT ”Rooms” to use during a crisis System & user name Help function & manual

Write the notification message Notify the Crisis Management Team Notification receipt ! Choose contact list to notify Choose how to notify Send the notification Write the notification message

using Crisis Commander Mobilise the CM team using Crisis Commander Click to start mobilisation plan Done tasks - automaticallylogged Click to open support document

Meetings – typically held every 2 hours The system will help you set up meeting agendas. This is how it works... Ingemar Holmgren Click “Begin a meeting” Select a meeting template Add text to minutes Confirm the decision Choose a name for the meeting To add a new meeting item - right click

Plans and support documents are maintained in the Admin room Activate contingency plans in Crisis Commander Done tasks – automatically logged! Click “Activate a contingency plan” Click a support document to get assistance Plans and support documents are maintained in the Admin room Choose a plan template

Other functions

Overview with the Control Panel in Crisis Commander Here You get a total overview and a quick access to basic functions like adding notes to the log and searching for contacts and files. Enter, manually, information to the log Complete overview of all ongoing activities. The place to manage your crisis / exercise Excerpts from the log Search function (contacts & files)

Functions via mobile phone Notify the CMT and other contact lists Mobilisation Use contingency plans Search in contact lists Search for files Send e-mail Send SMS Add a note to the log Use the Forum

Quick and easy to use function for conference calls Connecting participants Select the participants Choose ”Contact lists” in the menu Choose a contact list Choose ”Commence phone conference” in the drop down menu

Write the notification message Notify the Crisis Management Team with the function for voice notication You get a notification receipt Choose contact list to notify Choose notify by Voice Send the notification – your message is now translated to a voice message (text to speech) that can be heard by the answering person Write the notification message