B10. Defining a NEW PROPworks, Together! Panel Session Cover example with photo inside the shape Insert new photo: Click on Insert photo-icon on slide and Insert new photo Use Crop Tool under Picture Tools to pan and zoom Beware: when you add or replace a picture, it may come to the front. Right click on it and select ‘Send to back’ to re-arrange it. To update the text, just click on the text To get more slides with this layout just copy this slide and paste Please insert the other company’s logo in the same size as the Amadeus logo, with no background and reverse out colour © Amadeus IT Group and its affiliates and subsidiaries Danny Negron Sr. Product Manager, Business Systems Amadeus Airport IT Americas, Inc. – 2017 User Conference

Panelist Introduction Customer Sentiment Panel Discussion Preliminary Roadmap Q&A © Amadeus IT Group and its affiliates and subsidiaries

Panel Introduction © Amadeus IT Group and its affiliates and subsidiaries

Panelists Valerie Hunter Eric Knowles Zoe Reyes Chief Management Analyst, Los Angeles World Airports Eric Knowles Systems Analyst / Programmer, Miami-Dade Aviation Department Zoe Reyes Managing Director, AvAirPros, Inc. Member of the ATL ALO Financial Services Team Val Hunter joined the City of Los Angeles, Los Angeles World Airports in 1991. She has worked in several divisions including Contract Administration, Construction and Maintenance, Security Badge Office, Properties and Concessions, and Financial Management Systems. She was part of the original implementation team for the PROPworks Product, which went "live" at LAWA July 1, 2001. She has continued to work with the product since then, and now manages both PROPworks and SAP. Mr. Knowles joined Miami-Dade County in 2000 and has been working with the Aviation Department for over 10 years.  In his role as a Systems Analyst / Programmer he oversees the development, installation, testing, and documentation of a variety of line-of-business applications ranging from financial to airfield security to emergency messaging applications.  He holds a MS in Technology Management and a BS in Computer Engineering both from Florida International University. Zoé Reyes, Managing Director, AvAirPros, Inc.:  a professional consulting and management services firm to airlines and airports throughout the US. Member of the ATL ALO Financial Services Team for over 10 yrs.  Currently assisting DEN in their Workday ERP system implementation, which is being integrated to PROPworks. © Amadeus IT Group and its affiliates and subsidiaries

Customer Sentiment © Amadeus IT Group and its affiliates and subsidiaries

Perception in the Market* “Flexible” “Complex,” “Hard to Implement” “Gold Standard in Airport Billing” Zach Varwig, Faith Group, LLC “Not user friendly or intuitive” “Lots of reports, none that give me what I want” “Easy to put the data in, hard to pull it out” “Tired Look and Feel” “Too Many Clicks…” *not quantified

Current State of PROPworks Analysis of Customer Requests for PROPworks submitted between 2015 and 2016 50% User Interaction with the Data 25% Core Functionality – Contract and Revenue Management 25% Everything Else © Amadeus IT Group and its affiliates and subsidiaries

Panel Discussion Customer Sentiment © Amadeus IT Group and its affiliates and subsidiaries

Let’s talk about Change © Amadeus IT Group and its affiliates and subsidiaries

“The price of doing the same old thing is far higher than the price of change.” - Bill Clinton “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” - R. Buckminster Fuller © Amadeus IT Group and its affiliates and subsidiaries http://www.inc.com/david-van-rooy/33-awesome-quotes-to- inspire-positive-change.html

Changes since 2015 Apr 2015 May 2016 Oct 2016 Apr 2017 Amadeus Acquires AirIT May 2016 Product Manager Role for Business Systems is Assigned Oct 2016 Amadeus Approves Overhaul of PROPworks R&D Budget will be determined in 2017 Apr 2017 AirIT Becomes Amadeus Airport IT Americas PROPworks debuts first overhaul as an Amadeus product PROPworks community gathers to discuss future of PROPworks © Amadeus IT Group and its affiliates and subsidiaries

Introducing the PROPworks Roadmap © Amadeus IT Group and its affiliates and subsidiaries

1. 2. 3. 4. Roadmap Objectives Improve User Experience Reduce Cost to Deploy and Maintain 3. Reach Customers Across Different Markets © Amadeus IT Group and its affiliates and subsidiaries Easier Integration with 3rd-Party Apps 4.

Paradigm Shift Let’s shift our perception of PROPworks Enterprise Service Bus Dashboards & Reporting Contract Management Revenue Mgmt Activity Collection Asset Mgmt Alerts & Notifications System Administration Cashier Portal © Amadeus IT Group and its affiliates and subsidiaries Mobile

New PROPworks Areas Contract Management Revenue Management Company and Contacts Agreements Insurance and Sureties Events Billing and Invoicing Financial Interfaces Cash Posting Activity Collection Asset Management Reported Activity Aviation Statistics Meter Readings Carrier Activity Tracking Space Inventory Meter Inventory To update the text, just click on the text More slides with this layout: Copy slide and paste the slide or add a new slide clicking on the New Slide button © Amadeus IT Group and its affiliates and subsidiaries 265ced1609a17cf1a5979880a2ad364653895ae8

PROPworks in the Future Where do we go from here? Global Reach Modern User Experience Mobility Integration Functionality Insert new photos: Click on Insert photo-icon on slide and Insert new photo. Use Crop Tool under Picture Tools to pan and zoom To update the text, just click on the text More slides with this layout: Copy slide and paste © Amadeus IT Group and its affiliates and subsidiaries 265ced1609a17cf1a5979880a2ad364653895ae8

Thank you! Global Reach EMEA and LATAM Expansion Multi-Language PROPworks in your own language True Multi-Currency On-Demand Exchange Rates Bill in One Currency, Pay in Another Thank you! Backcover option 2 © Amadeus IT Group and its affiliates and subsidiaries 265ced1609a17cf1a5979880a2ad364653895ae8

Modern User Experience Intuitive Process-Driven Integrated Workflows Common and Familiar User Interaction Only client requirements: up-to-date browsers © Amadeus IT Group and its affiliates and subsidiaries

Mobility Lease a property Make changes to customer account Enter meter readings Charge pilot from the cockpit Approve workflows on the go © Amadeus IT Group and its affiliates and subsidiaries

NEW Integration ESRI Arc GIS Salesforce CRM Workday ERP IATA Payments © Amadeus IT Group and its affiliates and subsidiaries

NEW Functionality Embedded Analytics Dashboards Adjustments Voiding Invoices New Bill Rules Engine New Activity Engine Updated Aviation Statistics Function Updated Company and Contacts Updated Agreements Revenue Budgeting Forecasting © Amadeus IT Group and its affiliates and subsidiaries

Panel Discussion Future of PROPworks © Amadeus IT Group and its affiliates and subsidiaries

PROPworks Community Steering Committee NEW Roadmap Governing Body Chaired by Product Manager Quarterly Review Meetings Driven by Customer Participation Objectives Share information about functional topics and group / prioritize requirements Manage the community products budget according to development priorities set by the Members through a voting mechanism Review / prioritize the Community Committee product plan to fit allocated budget Provide input on the industry evolution, competition and product needs © Amadeus IT Group and its affiliates and subsidiaries

Thank you! AmadeusITgroup Backcover option 2 © Amadeus IT Group and its affiliates and subsidiaries amadeus.com amadeus.com/blog You can follow us on: AmadeusITgroup