Lessons Learned The response rate could have been better (116 out of approx. 1,500). Using the automated survey module from our Branch website made it a lot easier to develop the survey. Ask all the officers and committee chairs what sort of information they want to ask the members about. Then be sure to review all the developed questions (and answers) with the branch officers & chairs as well Developing useful and well thought out questions was important. Make sure the officers and committee chairs review the results and comments from the survey. Be sure to thank those who participated in the survey. Don’t ask too many questions, make the survey too long or constantly ask members to fill it out.

Conclusion A good overview of how our members see how the branch is providing to their needs. It also gave us a good direction on what type of speakers and meeting location we should be looking for in the future. Overall it really gives you the pulse of the members. We plan on giving this survey again in 2013. We might even offer a random prize or two to those who complete the survey or a $1 donation to a local charity for each survey received.

Brown & Gay Engineers, Inc. Questions? Primary Contact: Sean P. Merrell, P.E., PTOE Brown & Gay Engineers, Inc. smerrell@browngay.com 214-998-4330