Human Resource Management Strategies Chapter 10 Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A. Nykiel Upper Saddle River, N.J. 07458

HMS - Human Resources Management Strategies Focal Points: Personnel management Acquisitions (recruitment) Development and administration Compensation and benefits (motivation) Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Human Resources Management Strategies (continued) Focal Points: Organizational behavior Climate Structure (teams, outsourcing, hierarchy, etc.) Labor relations (unions) Community relations (host) Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resource Management Personnel Management/Acquisitions: activities associated with recruitment and selection of employees. Personnel Management/Development and Administration: activities include performance evaluation, promotion, transfer, termination, training, education, and counseling of employees. Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resources Management Personnel Management: compensation; activities associated with compensation (pay) and benefits programs for employees. Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resources Management Organizational Behavior: deals with the climate of the firm and productive working relationships. Labor Relations: management of the relations with organized labor (unions). Community Relations: host/local relationships/citizenship. Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resource Management Strategies Focuses on the “people” asset of the organization. Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resource Management Strategies The most pressing problem in the hospitality industry today is “people” (acquisition and retention of the labor pool). Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resource Management Strategies Include: Incentives (sign-up and stay-on) Organizational experimentation Outsourcing Human replacement (technology) Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

Human Resource Management Strategies Include: Product and service delivery redesign Elimination of labor Expediting the experience Customer involvement (self-serve) Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Human Resource Management Strategies Importation of labor Migration of product Multinational management Succession Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Human Resource Management Strategies Equity positions ESOP’s Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Human Resource Management Strategies Team Concept Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - High Performance Teams Corporate Departmental Cross-functional Continuous improvement Task force Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Successful Characteristics (Team) Mission statement Code of conduct Effective leaders Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Success = Support Plus Direction/parameters Access (information, etc.) Team training Award/recognition systems Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Five Stages of Group Development Forming Storming Transforming Norming Performing Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Positive Roles Inquirer Contributor Elaborator Reviewer Evaluator Energizer Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Negative Roles Dominator Blocker Cynic Security seeker Lobbyist Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Team Meetings Objective Agenda Conducting Minutes Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458

HMS - Team Meetings Evaluation / Assessment Consensus decision making Hospitality Management Strategies ©2005 Pearson Education, Inc. By R.A.. Nykiel Upper Saddle River, N.J. 07458