MRO EUROPE – 2015 Case Study: Preparing for the Unexpected AOG

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MRO EUROPE – 2015 Case Study: Preparing for the Unexpected AOG Johann C. Bordais Vice-President, Services & Support October, 2015

Current Integrated Support Material + Technical Support Spare Parts Support for Embraer and OEM parts AHEAD PRO Software for health monitoring Team Available 24 x 7 1200 Persons spread WW Back Order Management Team integrated with all supply chain team AOG Support (parts, technical, flight ops, supplier) totally integrated

AHEAD PRO Software – Live Tracking System Trend Interface Aircraft Position Real-time Messages Fault Identification Dispatch Condition Fault History

Expect the un-expectable Maintenance and aircraft data integrated to support airline decisions with E-decision maker: from individual A/C to fleet monitoring Predictive trending of A/C systems Generation of alerts to the airline In-flight monitoring of aircraft faults & fast access to manuals