PERTEMUAN 10 Chapter 10 FORECASTING in the HOSPITALITY INDUSTRY Matakuliah : V0282 - Manajemen Akuntansi Hotel Tahun : 2009 - 2010 PERTEMUAN 10 Chapter 10 FORECASTING in the HOSPITALITY INDUSTRY

“I’m telling you the average is about $18 “I’m telling you the average is about $18.00,” said Maya Stafford, the head server at the Mountain Grill. Maya and Raktida were talking about the check average achieved by the Grill on the previous two nights. “Look,” continued Maya, “on Saturday night. On Sunday, it was about $14.00 because they don’t drink as much. $22.00 plus $14.00 is $36.00. $36.00 divided by 2 equals $18.00. Say, didn’t you tell me you went to restaurant management school? Didn’t you learn anything there?!” Raktida, the new dining room supervisor (and an honor hospitality school graduate) was unconvinced by Maya’s logic. While Maya was a great server, Raktida thought she was dead wrong-by at least $2.00! To find out who right, complete the Mountain Grill’s sales history record below, and then answer the questions following it. Bina Nusantara University

Mountain Grill Two-Day Sales History Sales Guests Served Average Sales Per Guest (Check Average) Saturday 280 Sunday $1,450 Two-Day Total and (Weighted) Average $7,700 385

What were the Grill’s total sales on Saturday night? What was the Grill’s check average on Saturday night? What were the Grill’s guests served on Sunday night? What was the Grill’s check average on Sunday night? What was the Grill’s two-day check average? What was right, Maya or Raktida? Based on your answer in question f., what was her error in logic as she mentally computed the combined day’s check average?