Our Voice – An Overview Gary McGrow Social Researcher Scottish Health Council

Vision Our Voice is based on a vision where: ‘People who use health and care services, carers and the public will be enabled to engage purposefully with health and social care providers to continuously improve and transform services. People will be provided with feedback on the impact of their engagement, or a demonstration of how their views have been considered.’

People at the heart of improvement Our Voice aims to put the experience of people at the heart of improvement

Our Voice Aim The aim of Our Voice has been to work in partnership with key stakeholders to develop and deliver a new framework to empower the voice of people across Scotland in Health & Social Care through:  

Health and Care Experience Our Voice: Service User Experience gathering and using feedback so they are being designed, delivered and improved by focusing on what matters to people Key aspects: Real-time feedback experience programmes (incorporating improvement mechanism) Right-time experience programmes Triangulation of available feedback data Test of Experience-Based Co-design model

Peer Networks Peer Networks - term to describe local Our Voice activities: harnessing or bringing together existing engagement networks or groups helping set up new engagement networks supporting existing engagement structures covering health and social care

National Level Gathering people’s experience Citizens’ Panel Citizens’ Hub .

e-Participation activities Empowering through information Asking for feedback Facilitating dialogue Enabling co-creation Website, blogs, social media, video case studies, e-newsletter Questionnaires and surveys, polls, Patient/Care Opinion Discussion forums, social media, virtual reference groups Brainstorming, idea generation

Citizens’ Panel - aim To gain feedback on health and social care issues from a broadly representative section of the Scottish population and influence National health and social care policy Useful feedback to influence policy at an early stage and to prioritise health and social care issues Could be used locally for more deliberative types of engagement

Citizens’ Panel - design Around 1,229 people to be recruited – broadly representative of the population of Scotland Integrated Joint Boards & NHS Boards used as geographic ‘building blocks’ – though not representative at these levels National level panel profile – urban/rural; SIMD; housing tenure; disability; ethnicity IJB level panel profile – age and gender

Citizens’ Panel - recruitment Likely to take place from mid May to end June Postal recruitment pack – information leaflet and recruitment questionnaire (contact details, profiling information, attitudinal information) 15,000 randomly selected from electoral register, weighted towards SIMD Targeted recruitment for ‘seldom heard’ groups

Citizens’ Panel - usage Full panel surveys every 3 or 4 months on particular health and social care topics May conduct smaller ‘pulse’ surveys online SHC local offices may involve the panel in deliberative work – focus groups, local sounding boards etc May recruit panel members to form Citizens’ Juries

Thank you for listening Any Questions? www.ourvoice.scot Gary McGrow Social Researcher Participation Network Team Scottish Health Council gary.mcgrow@scottishhealthcouncil.org