Guaranteed Issue Whole Life Insurance (GIWL) Presented by…. In this presentation we will take a look at one of the ways to complete the application process for American General Life’s Guaranteed Issue Whole Life Insurance Policy. Guaranteed Issue Whole Life Insurance (GIWL) Presented by…. Policies issued by American General Life Insurance Company ("AGL“) 1

Online Application Process Send Email to Client for eSignature In this presentation we will focus on how to complete the online application process by sending an email to the client for eSignature. 2

Agent Experience Agent Experience 1 2 3 4 5 6 Done Complete Application 2 Select eSign by email 3 Submit application 4 5 6 Complete final confirmation Review “What’s Next” Check dashboard for updates Done Review agent experience process.

Customer Experience Customer Experience 1 2 3 4 5 Done Check email for DocuSign invite 2 Begin signing process 3 Complete signing process 4 Completed document in account 5 Email with signed application Done Review customer experience process.

GIWL Online Application Process Once you are logged into the online application tool you will click on the quote button at the top to begin the quotation and application process. 5

GIWL Online Application Process Next you will need to review the benefit statement with the client. The client must understand the following and meet the product requirements: American General Life Insurance Company is the insurance company issuing the product The product is guaranteed issue whole life insurance The eligible age range for the coverage is 50-85 years of age The maximum total amount of GIWL coverage is $25k in total GIWL insurance from American General Life. You will then click I acknowledge client understands and meets requirements. Then click continue. Next cover quote input screen Reminder: Product Requirements Insured must be Owner Payor can be different than Insured Foreign Nationals – cannot be an insured and cannot be a payor Social Security number will be required Only one policy per Owner/Insured in a twelve-month period Insured can get no more than $25k total in GI insurance from American General No replacement or conversion into this product allowed Payment options include bank draft, credit card, and social security debit card (for initial and recurring); able to set delayed billing and specify date. 6

GIWL Online Application Process Discuss quote amounts and describe upsell opportunities. Next you can start the application, 7

GIWL Online Application Process Highlight premium in the upper right. Cover the client has to understand the info on the consent and commitment screen. If they do check I acknowledge client understands and meets requirements then click continue. 8

GIWL Online Application Process Walk through application input fields. Everything is validated at point of sale. (system makes sure app is complete and correct) If an item is incorrect it will show up as red. If you save it, it will be housed in your dashboard for future access. (if you have pending clients the dashboard will be the first page that appears when you log in) At the bottom to send the email signature option to the client you will check Send Email to Client for eSignature then click submit & continue. 9

GIWL Online Application Process Next you will be prompted to confirm your clients email address. If it is correct click continue. If not correct it and hit continue. 10

GIWL DocuSign email sent to client…. This is an example of the email your client will be receiving which will allow them to review the policy application documents and complete the online signatures. 11

GIWL confirmation sent to client…. Once they have completed the signature process they will get a subsequent email which will notify them the document has been successfully completed. 12

GIWL Online Application Process Also note via your client dashboard you will see the status of your applications. They will either be In Progress, Pending eSignature, Pending Submission or Complete. First three you have the ability to click on the link to take steps towards completing the application process. In Progress will take you back to completing the application. We will discuss the Pending eSignature and Pending Submission next. 13

GIWL Online Application Process If the status of the case is pending eSignature you will have the option of either resending the eSignature or cancelling the eSignature process if something has changed. 14

GIWL Online Application Process If it is pending submission you will be provided two options. Either Automatic Submission of Manual Submission. The Automatic submission option will allow the system to automatically resubmit the application after any connectivity issues have been resolved. Or you can choose the manual submission option with provides you the opportunity to resubmit the application now. 15

Important Information Policies issued by American General Life Insurance Company (AGL), Policy Form Numbers ICC15-15532, 15-15532; Rider Form Numbers, ICC15-15201, 15-15201, ICC15-200, 15-200. Issuing company AGL is responsible for financial obligations of insurance products and is a member of American International Group, Inc. (AIG). Guarantees are backed by the claims-paying ability of the issuing insurance company. AGL does not solicit business in the state of New York. Products may not be available in all states and product features may vary by state. AGLC110519 © 2016 AIG. All rights reserved.

American International Group, Inc American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries.. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIG_LatestNews | LinkedIn: http://www.linkedin.com/company/aig AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.