Thriving Quality with Digital Age Arshi Nazneen & Test Engineer Fujitsu Consulting India

Abstract Quality in the digital age will enable people –employees, customers and ecosystem partners-to accomplish more with technology. People must continuously learn and adapt, create new solutions, drive relentless change and disrupt the status quo with new business strategies that those technologies drive. This paper describes key digital age trends that will disrupt large enterprises and impact testing. Vision 2017 identifies five technology trends fueled by the people first principle and that are essential to business success in the digital economy. These five technologies trends underpinned by the people first principle impact how testing will be done for systems that use these technologies and approaches. Proposed Best Practice is to demonstrate the unprecedented opportunities that testing professional and quality engineers can avail to provide more effective and efficient quality to their clients.

Our Vision: The Evolution

“People First”-Human Centric Innovation Our Vision 2017 identifies “Digital Co-creation” and that is essential to blend our business expertise with digital technology expertise. Digital Promise Hybrid Learning Designing Future Workforce Predictable Disruption Digital Trust

Digital Promise In this digital era, we believe it is utmost important to put people at the center of everything. It is people who choose a future, set out a purpose and create innovation. The analytical power of AI and the creativity of people are complementary. Digital technology augments the capability of people to realize previously unimaginable breakthroughs and people must be more human than ever, rediscovering our unique qualities.

Hybrid Learning We foresee hybrid learning as the future digital workforce working closely with the help and advice of AI-based intelligent systems, together processing a wide range of tasks. On the other hand, an intelligent computer will be given a purpose and guidance on the correct answers from people, further raising the accuracy of assessment and predictions. These continuous interactions and learnings will accelerate the flow of new knowledge, combining data-driven intelligence and human wisdom, and driving new innovation

Designing Future Workforce In the digital era, Professional knowledge of digital technology" and "creativity and imagination" are the most important capabilities that people need to focus on. Industry and business-related professional knowledge follow after these two to achieve better quality. It means that we need balanced skills of digital technology, creativity and business to drive digital transformation.

Predictable Disruptions Predictive planning: Increased necessity to become fully engaged in upstream business planning. Business driven testing : Testing approach to test the potential disruption from a business view point. Multi-Industry skill set: Embracing business understanding. The above factors provides the opportunity for better preparedness and testing becomes the partner for the business.

Digital Trust Exponential increase of security testing. Continued testing performed to ensure continued trust. The above factors provides the opportunity for further elevation of importance of testing to achieve better quality with increased specialization. Bigger responsibility with wider impact-from business to end users.

The below mentioned sets must be in place to support DTS Framework The below mentioned sets must be in place to support DTS Digital testing strategy Budget Quality Priorities Skills Tools

Benefits Following benefits can be observed in Digital Era

Take Away Human centric approach is the only way to deliver on the promise of digital. Blend your business expertise with digital technology expertise. Continuous testing to build continuous trust Gain higher Quality by uncovering problems proactively ensuring business process work Focus on platform testing strategy rather just a project or program.

Bibliography https://www.slideshare.net/RickHuijbregts/reimagining-cities-newmarket-economic-development-symposium?next_slideshow=1 https://en.wikipedia.org/wiki/Digital_transformation http://www.telerik.com/blogs/quality-and-testing-trends-in-the-digital-transformation-era

Author Biography Total 6 Years of manual and automation testing experience. Currently working as Senior Test Engineer, with responsibility of Business Analyst. Qualification : BTech Certified Scrum Master, ISTQB FL Certification

Q & A

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