LEARNING SESSION ON: “Achieving Customer-Focused Excellence through PQA & PQC Framework” September 28, 2017 | 9am – 3:00pm Hotel Elizabeth, Cebu City ALLPPT.com _ Free PowerPoint Templates, Diagrams and Charts

OVERVIEW OF THE DTI – COMPETITIVENESS BUREAU PROGRAMS, ACTIVITIES AND PROJECTS Business Systems and Process Improvement Division (BSPID) Supply Chain and Logistics Management Division (SCLMD) National Quality and Competitiveness Division (NQCD) Property of Department of Trade and Industry – Competitiveness Bureau

OVERVIEW OF THE PHILIPPINE QUALITY AWARD (PQA) PROGRAM

About the PQA Executive Order No. 448 October 1997 RA No. 9013 PQA Act February 2001 Roadmap towards Global Competitiveness This template is free to use under Creative Commons Attribution license. You can keep the Credits slide or mention SlidesCarnival and other resources used in a slide footer.

PQA is the highest national quality award patterned after the Malcolm Baldrige National Quality Award (MBNQA) of the US and those in Europe & Asia.

What is Philippine Quality Award? Promotes Performance Excellence through the adoption of PQA Criteria; Offers an assessment tool to evaluate organizational processes and performance results; and Provides training for organizations and would-be assessors & best practice sharing conferences

Objectives of the PQA Standards on organizational performance National system for assessing quality and productivity performance Standards on organizational performance To recognize organizations which have achieved the highest level of quality and business excellence

PQA FOR PERFORMANCE EXCELLENCE An integrated approach to organizational performance management that results in: Delivery of ever-improving value to customers & stakeholders, contributing to organizational sustainability Improvement of overall organizational effectiveness and capabilities Organizational and personal learning

BENEFITS TO THE APPLICANT ORGANIZATION

Thorough evaluation and review by experts & panel of assessors Outside perspective of organizations Strengths and opportunities for improvement Feedback Report to guide your organization’s quality & productivity Improvement

Increase employee involvement, customer satisfaction & retention Achieve performance results Increase employee involvement, customer satisfaction & retention Benchmark for exceptional management practices

PROGRAM BENEFICIARIES National Line Agencies Government Owned & Controlled Corporations Local Government Units State Universities and Colleges Other Government Agencies PROGRAM BENEFICIARIES PUBLIC SECTOR

PROGRAM BENEFICIARIES Agriculture Manufacturing Pharmaceutical Medicines Consumer / Industrial Goods Foods / Processed Foods Electronics Services Educational Institution Healthcare Institution Financial Institution Other Industries PRIVATE SECTOR Small / Medium / Large Enterprise

PQA ASSESSMENT PROCESS

Submission of Application Report Eligibility Determination Independent Review Initial Consensus Review Site Visit Pre-Site Visit Final Consensus Final Judges Property of Department of Trade and Industry – Competitiveness Bureau

Recognition Levels Recognition Highest level of for MASTERY Excellence PHILIPPINE QUALITY AWARD for Performance Excellence Recognition Levels Recognition for MASTERY In Quality Management Highest level of Excellence Demonstrate superior results. *Role model in the Philippines Recognition for PROFICIENCY In Quality Management Achieved significant progress in building sound processes Recognition for COMMITMENT To Quality Management Demonstrate serious commitment to Total Quality Management

Recognition for Commitment to Quality Management PQA Awardees Level 1: Recognition for Commitment to Quality Management Electronic Assemblies Inc. Property of Department of Trade and Industry – Competitiveness Bureau

Recognition for Proficiency in Quality Management PQA Awardees Level 2: Recognition for Proficiency in Quality Management Property of Department of Trade and Industry – Competitiveness Bureau

PQA Awardees Level 3: Level 4: PQA for Performance Excellence Level 3: Recognition for Mastery in Quality Management Property of Department of Trade and Industry – Competitiveness Bureau

Know more about PQA PQA Website pqa.org.ph@gmail.com https://www.pqa.org.ph www.facebook.com/PhilippineQualityAward www.twitter.com/pqa_ph PQA Program | LinkedIn pqa.org.ph@gmail.com Property of Department of Trade and Industry – Competitiveness Bureau

OVERVIEW OF THE PHILIPPINE QUALITY CHALLENGE (PQC) PROGRAM

What is Philippine Quality Challenge (PQC) Assessment Consultancy Service Recognition Program Assist Private Organizations, specially SMEs and LGUs in their journey to performance excellence

PQC Program Beneficiaries (Private Sector) Manufacturing Services Private Schools Agriculture Pharmaceutical Consumer Goods Health Care Financial Institutions Other Industries Based on the number of employees SMALL: 10 – 99 MEDIUM: 99 – 100 LARGE: 200 and above Based on capitalization Small: 3,000,001 to 15,000,000 Medium: 15,000,001 to 100,000,000 LARGE: More than 100,000,000 Public Sector: Local Government Units Property of Department of Trade and Industry – Competitiveness Bureau

Benefits of the Program Acquire consultancy services that will serve as excellent guide for continual improvement. Be recognized at an annual conference. Be part of globally recognized organizations. Gain an outside perspective of your company’s STRENGTHS and OPPORTUNITIES FOR IMPROVEMENT (OFI). Property of Department of Trade and Industry – Competitiveness Bureau

PQC Process PERFORMANCE EXCELLENCE Awarding and Forum Another Consultancy Service (for SMEs and LGUs PQC Awardees) Awarding and Forum Improvement Validation CONSULTANCY ASSESMENT Assessment Period Feedback Reporting Consultancy Service Company Profile and Self-Assessment Form Submission Eligibility Application Form Submission PQC Applicants’ Training APPLICATION Property of Department of Trade and Industry – Competitiveness Bureau

PQC Category Point Value TOTAL POINTS Management 45 Planning 35 Customer Measurement and Data Management Workforce Operations Business Results 180 400 PROCESS CATEGORIES RESULTS CATEGORY Property of Department of Trade and Industry – Competitiveness Bureau

251 points out of 500 to be a PQC Awardee IMPROVEMENT VALIDATION SCORE PQC Scoring 400 points ASSESSMENT SCORE 251 points out of 500 to be a PQC Awardee 500 total points 100 points IMPROVEMENT VALIDATION SCORE Property of Department of Trade and Industry – Competitiveness Bureau

Philippine Quality Challenge (PQC) Award Award and Recognitions Philippine Quality Challenge (PQC) Award Achieved progress in building sound processes and demonstrated good results Quality Class in Management Quality Class in Customers Quality Class in Workforce Quality Class in Operations Recognitions Planted seeds of quality and productivity

14 AWARDEES 17 APPLICANT ORGANIZATIONS 1 16 PQC Awardees (2012 – 2016) PUBLIC SECTOR 1 17 APPLICANT ORGANIZATIONS 14 AWARDEES PRIVATE SECTOR 16

PQC 1 Awardees 2012-2016 PQC 2 Awardees 2012-2016 Property of Department of Trade and Industry – Competitiveness Bureau

and Improvement Validation The Link of PQC to PQA RECOGNITION Quality Class STRENGTH 2 OFIs ROUND OF CONSULTANCY SERVICE ND ASSESSMENT CONSULTANCY SERVICE and Improvement Validation Property of Department of Trade and Industry – Competitiveness Bureau

March 2018 Sept. 2018 1st week of Dec. 2017 May & Aug. 2017 Business Excellence Training Eligibility Application Form Submission Company Profile & Self-Assessment Form Submission Assessors’ Orientation and Calibration Assessment Period Feedback Reporting Consultants’ Orientation Consultancy Service (Maximum of 7 visits) Improvement Validation Awarding and Forum Additional Consultancy Service to PQC Awardees March 2018 Until end of Oct. 2017 March to Sept. 2018 Until end of Nov. 2017 Sept. 2018 1st week of Dec. 2017 November 2018 Dec. 2017 To March 2018 Year 2019 Property of Department of Trade and Industry – Competitiveness Bureau

THANK YOU! Any questions? DTI – Competitiveness Bureau 3rd Floor Tara Building 389 Sen. Gil Puyat Ave., Makati City Contact Numbers: 02 890.4889 | 890.4861 E-mail: pqa.org.ph@gmail.com | pqc.org.ph@gmail.com PQA Website: https://www.pqa.org.ph