Level 1 Customer Presentation SAP Value Assurance for SAP S/4HANA Quick-Start Your Digital Transformation with SAP S/4HANA Level 1 Customer Presentation March 2017

Digitalization is happening now Achieve your business goals with a platform for digital operations 81% $85 billion global market for cloud-based software as a service (SaaS) is projected from a 20% growth rate each year through 2018.5 of CEOs think mobile technologies are strategically important for their business.4 Cloud Social networks Mobility Internet of Things Big Data Business networks Technology growth in adoption of business networks will occur in next 2 years.2 40% 90% of the world data has been generated during the last 2 years.1 Over 2 billion people are now on social networks. 212 billion of CEOs think socially enabled business processes are strategically important for their businesses.4 61% things will be connected by the end of 2020.3 1 ScienceDaily. ScienceDaily, 22 May 2013 2 Technology Adoption Report: Business Networks Ardent Partners, 2014 3 Internet of Things (IoT) 2013 to 2020 Market Analysis, 2013 4 Annual Global CEO Survey, PWC, 2015 5 From box to cloud, McKinsey, 2015

Transformation needs to happen now To stay ahead of competition … and see a clear vision and plan as key success factors1 A clear vision of how digital technologies can help achieve competitive advantage A well-thought-out plan for digital investments, including defining measures of success CEOs see the potential… 60% expect 15%–50% of their earnings growth in the next 5 years to come from technology- enabled business innovations. McKinsey study, 2013 86% say technology advances will transform their business over the next five years. CIO Journal, January 2015 50% of the companies in current present S&P 500 will not be there in 10 years time. McKinsey, “Creative Destruction” 1 From answers of more than 80% of CEOs in “Annual Global CEO Survey”, PWC, January 2015

Digital business framework The right solutions to reach your transformation goals Start your transformation with the digital core: SAP S/4HANA Digital business framework The entire value chain is digitized, including the digital core that serves as the foundation for business innovation and optimization. The digital enterprise interconnects all aspects of the value chain to drive and anticipate business outcomes in real time. Enterprises across industries can lead the digital transformation by completely reimagining business models, business processes, and work. To help solve complexity and transition our customers into the digital economy SAP has built a structured framework to think through how to develop and execute on your digital business strategy: The Digital Business Framework. With this framework, the entire value chain will be digitized including the core which serves as the platform for innovation and business process optimization. Every company can develop a digital strategy across these five pillars: 1. Outcome based customer experience 2. Re-platform core business processes and bring together business process and analytics in real time to be smarter, faster, and simpler. 3. Smarter and engaged workforce across all employees and contractors. 4. Supplier collaboration to accelerate growth innovation. 5. Harness the Internet of Things and Big Data to drive real-time insights and new business models. SAP S/4HANA is the digital core that can deliver on this digital framework allowing customers to scale their digital transformations across the entire enterprise. --- additional background ----------- SAP S/4HANA is proposed in two editions The SAP S/4HANA, on-premise edition is designed for enterprises across industries that need a deep and broad level of functionality combined with a high degree of flexibility in customization and a yearly innovation cycle The SAP S/4HANA, cloud edition is designed for enterprises that need a standardized cloud offering primarily covering the core business scenarios of an enterprise or specific business scenarios of lines of business in industries - combined with a faster quarterly innovation cycle 2. SAP HANA Cloud Platform serves as the integration and extension layer for the SAP S/4HANA on-premise and cloud editions

Bill McDermott, CEO, SAP SE SAP Value Assurance: commitment for customer success Helping you quick-start your digital transformation Bill McDermott, CEO, SAP SE SAP Value Assurance for SAP S/4HANA “We are fully committed to helping our customers thrive in the digital age with SAP S/4HANA.” Speed up planning for the transformation Reduce efforts for technical implementation Mitigate risks and safeguard your implementation Quick-start your digital transformation with SAP S/4HANA

Accelerate time-to-value and cut costs for implementation Quick-start your digital transformation Your accelerated path to SAP S/4HANA with value assurance service packages Accelerate time-to-value and cut costs for implementation Discovery Workshop for SAP S/4HANA SAP Value Assurance service packages for SAP S/4HANA plan and safeguard | accelerate technical implementation | accelerate functional realization | innovate Explore Realize Deploy Run Discover Prepare Methodology, best practices, guided configuration, implementation, data migration, development expertise, and tools SAP Activate, powered by SAP Solution Manager 7.2

Standardized and automated remote delivery SAP Mission Control Center Change of the implementation paradigm Faster time to value and lower costs with SAP Value Assurance for SAP S/4HANA From project work after the upgrade to early noninvasive checks via “Maintenance Planner” and “Readiness Check,” allowing upfront preparations for short project duration Early noninvasive checks From individual solution design to industry reference architecture and model company-based design SAP Model Company Fit-gap of best-practice processes and agile implementation sprints instead of blueprint and waterfall projects Fit-gap From individual table configuration to guided configuration based on SAP Activate, an integral part of the product delivery Guided configuration From on-site individual services to standardized and automated remote delivery Standardized and automated remote delivery From individual consultant performance to mission control center- and innovation control center-connected, high-quality service delivery SAP Mission Control Center From individual project planning to the SAP Solution Manager 7.2 solution-supported road map, service procedures, and quality assurance SAP Solution Manager 7.2

Quick-start with a service package Extendable at any time along two dimensions Optional services Service package Extended scope Service packages help you quick-start your transformation with a defined set of services and are precalculated based on minimum scope, requirements, and SAP involvement The scope can be easily extended as required Further services can be added for more hands-on involvement of SAP The technical quality manager will mange the extension together with you

Our commitment: the SAP Value Assurance service packages Quick-start your transformation with tailored service packages from SAP Incremental levels of engagement From planning and foundational implementation to end-to- end setup, service, and support, you can choose the level of service coverage and engagement for SAP S/4HANA that works best for you. Innovate 4 Accelerate Functional Realization 3 Clear scope Predefined quick-start services Extendable at any time Custom tailored if necessary Strong foundation orchestrated by SAP Innovation Control Center and powered by SAP Mission Control Center INVOLVEMENT OF SAP SAP proposes for the first time a layered engagement model that provides the flexibility to deliver a large variety of service that target all the various aspects of the business transformation. As said before each package has clear outcome driven scope and is addressing the different phases of the transformation . The well established Premium Engagement Foundation acts as a single point of truth at the customer and is proposing what specific service in the respective customer situation is required to reach the targeted result of the business transformation in the initially agreed service plan. In case the transformation needs to get adjusted the engagement delivery approach easily allows changes to the service plan. In case of critical situations it is possible to get the right experts into the engagement without contractual or commercial discussions between you and SAP. Today we already have 800+ Premium Engagements in the world where this engagement approach proves on a daily base to be successful. Accelerate Technical Implementation 2 1 Plan and Safeguard ENGAGEMENT SCOPE

The right level of SAP involvement based on your needs Partner- or customer-led projects Complemented by service packages SAP-led projects Individually scoped Partner or customer value delivery Full engagement coverage Full responsibility Project scope Project responsibilities Project scope Project responsibilities Innovate Accelerate functional realization Accelerate technical implemen-tation Plan and safeguard SAP Value Assurance for SAP S/4HANA SAP Value Assurance for SAP S/4HANA

Tight connection to SAP with the Control Center Framework SAP Innovation Control Center at customer and remote SAP Mission Control Center CUSTOMER ENGAGEMENT 70,000 experts at your service Tight connection of SAP Innovation Control Center at the customer with SAP Mission Control Centers to maximize impact SAP Innovation Control Center Right experts available anytime Remote access to SAP experts of all kinds and developers globally Quick reaction in end-to-end lifecycle From value proposition to value realization and innovation Risk evaluation and mitigation Cross coordination for complex requests across multiple expert areas at customer site SAP Mission Control Center at SAP

SAP Value Assurance – our commitment to your success If you want to … You benefit from … A tailored, colloborative engagement model that delivers value A fast and industrialized implementation approach at a foreseeable price A holistic service approach for your project SAP involvement that brings in its best-in-class tools, methodologies, and implementation and development expertise to your project Our engagement model with continuous value measurement on a joint road map and KPIs Our predefined building blocks with a clear scope, outcome, and a fixed price Risks mitigation and safeguarded quality gates supporting a successful go-live A delivery framework ensuring access to an SAP team of over 70,000 people Access to SAP Mission Control Center at SAP, which owns best-in-class tools, methodologies, and service procedures from global transformations Rapid time to value with custom-crafted solutions developed and supported according to SAP standards

SAP S/4HANA implementation project Accelerate time to value with SAP Value Assurance Reduce major cost drivers during implementation 40% Effort reduction for technical implementation* Due to efficient delivery through experts continuously performing these tasks, efficient project planning (including reduced number of on-site roles), and so on 50% Reduction of effort for planning* Due to tool-based system analysis, prepared information and scenarios, best practices, and so on SAP S/4HANA implementation project Regular Implementation Project COSTS TIME Time to value with SAP Value Assurance Time to value without SAP Value Assurance * Compared to the traditional planning and implementation approach

Spending on innovation Run live and innovate continuously with SAP Value Assurance Reduce major cost drivers during operations SAP Value Assurance for SAP S/4HANA SAP Value Assurance for… to be continued! Customer Experience Spend Management Workforce Engagement loT & Supply Chain Cost for IT operations Spending on innovation Customer reduces TCO and business process inefficiencies considerably and frees up budget for investments in SAP innovation and services

285,000+ customers We create digital businesses Committed to customer success Making your digital transformation possible with SAP Value Assurance for SAP S/4HANA The SAP Digital Business Services organization brings business and IT together to help companies reimagine their businesses using the digital business framework from SAP SAP S/4HANA SAP Value Assurance service packages Customer and partner engagement Successful implementation of SAP S/4HANA 285,000+ customers We create digital businesses Experience and knowledge based on largest customer base providing expertise and best practices of digital transformations and enabling new business models 70,000+ experts at your service Tight connection with the software vendor Through SAP Innovation Control Center at the customer with SAP Mission Control Centers remotely helping ensure the right experts at the right time

Don’t wait! Start now! Next steps and more information Build your SAP S/4HANA journey Identify areas of scope and define your transition path with the discovery workshop for SAP S/4HANA Useful links About SAP Value Assurance www.sap-digital-business-services.com Transition to SAP S/4HANA on sap.com http://go.sap.com/services/transition-to-s4hana.html Blog post on SAP Community From Your Current State to Digital with SAP S/4HANA Value Assurance News article interview with Michael Kleinemeier SAP Digital Business Services: Support Evolves with SAP S/4HANA About SAP Digital Business Services www.sap-digital-business-services.com Get started with your service package Start your smooth journey to SAP S/4HANA with SAP Digital Business Services today Contact and follow us on

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