WP1. DEVELOPMENT OF TRAINING MATERIALS E-BOOK: QUALITY MANAGEMEN TOOLS Edited by September, 2017

WP1. DEVELOPMENT OF TRAINING MATERIALS Training materials have two main objectives: To support the development of training courses by FoodQA centres. To provide the industry with training materials that can be used or accessed to provide internal training to their staff. These training materials will be used for the training of the students, technical workers in the food industry and all other workers in the field of food industry and technology. E-BOOK: Quality Management Tools

E-BOOK: QUALITY MANAGEMENT TOOLS TEAM E-BOOK: Quality Management Tools CRETHIDEV: LEADER Organisation name Country Collaborator P1 Jordan University of Science and Technology (JUST) JORDAN Prof. Majdi Al-Mahasneh P4 Al- Balqa' Applied University (BAU) Ihab Ghabeish P6 The Jordan Food and Drug Administration (JFDA) Safa Al-Smadi P11 Agricultural University of Athens (AUA) GREECE Nestor Papanikolaou E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools STEPS Ghantt chart Steps March April May June July August Communication among all the partners involved Preparation of the contents of the e-book Comments and suggestions by partners involved, Final approval and finalization of the contents Distribution proposal of the contents and page numbers - final approval by all partners Implementation of contents Corrections, Development and finalization E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools STEPS Contents Distribution 1. Basic Quality Concepts CRETHIDEV 1.1. Basic Quality Definitions 1.2. History of Quality Control and Improvement 2. Statistical Quality Control 2.1. Statistics used in Quality 2.2. Statistical Process Control AUA 2.3. Acceptance Sampling TASKS DISTRIBUTION 3.10. Control Charts JUST 3.10.1. Control charts for variables 3.10.2. Control charts for attributes 3.11. Process capability (capability indices) 3.12. Value analysis- -Value engineering BAU 3.12.1. Value Analysis 3.12.2. Value Engeneering 3.13. Value stream mapping (VSM) 3.14. Quality costs 3.14.1. Total Quality Cost 3.14.2. Conformance Cost Prevention Cost Appraisal Cost 3.14.3. Non conformance costs Internal Failure Cost External Failure Cost 3. The main Quality Tools AUA 3.1. Introduction 3.2. Check Sheets 3.3. Run charts 3.4. Histograms JFDA 3.5. Scatter Diagrams 3.6. Pareto Charts 3.7. Flowcharts 3.8. Cause and Effect (fishbone) Diagrams 3.9. Design of Experiments (DoE) JUST E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools IMPORTANCE Importance of Quality Management An important characteristic of the food industry is that, in order to cope with market needs as well as legal requirements, it has to satisfy both safety and quality criteria for it products. Food quality is one of the most complex concepts because it can be assessed only in relation to food safety. A food must meet: legislative, technological, and hygiene requirements, as well as transport and handling requirements, and to satisfy its intended use. The food producers must select and implement: an efficient quality management and food safety system; within this or these systems they must employ quality principles and methodologies, and advanced quality improvement techniques requiring the use of statistics. …. requiring the use of statistics (e.g. control charts, process capability and performance studies). SPC and other statistical techniques for the quality improvement constantly find new applications in the food safety field, for example by their integration with HACCP for the validation and verification of Critical Control Points. E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools PURPOSE Purpose of Quality Management Tools e-book The purpose of this e-book is to assist food producers, distributors, vendors and regulators, of different backgrounds and experiences, in finding information about quality improvement techniques using statistics in order to guarantee the production and distribution of quality and safe food products. E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools CHAPTERS “Quality Management Tools” e-book includes three chapters: 1) The basic concepts supporting quality and a brief enlightening history behind the idea of quality (“Basic Quality Concepts”) 2) a description of the statistical background required to understand and employ the quality tools (“Statistical Quality Control”) 3) and a description of the most important quality tools used in production (“The Main Quality Tools”). E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools BASIC QUALITY CONCEPTS Basic quality concepts Chapter Objectives: In this chapter we give the basic definitions of quality, quality improvement, and other quality terminology. We also discuss the historical development of quality improvement methodology and overview the statistical tools essential for modern professional practice.   E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools STATISTICAL QUALITY CONTROL 2. Statistical Quality Control   Chapter Objectives: In this chapter we present the ideas supporting the Statistical Quality Control, i.e. the basic statistical notions and methodology used for Quality. Furthermore we present a definition and description of Statistical Process Control, as well as for Acceptance Sampling. E-BOOK: Quality Management Tools

E-BOOK: Quality Management Tools MAIN QUALITY TOOLS 3. The main Quality Tools Chapter objectives: In this Chapter we will present the Tools of Quality, starting with the 7 basic tools: Cause-and-effect diagram Check sheet Control charts Histogram Pareto chart Scatter diagram Flowchart as well as some less famous but equally useful tools: Value Analysis - Value Engineering Value Stream Mapping (VSM) Quality Costs Design Of Experiments (Doe) E-BOOK: Quality Management Tools

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