A slightly different year.

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Presentation transcript:

A slightly different year. SCONUL Access A slightly different year.

Members, bands and contacts 174 member institutions Steady flow of emails from Oxbridge and Trinity College Dublin Bands 172 Band A 152 Band B 151 Band C Contacts 55 changes to contact details so far this year

But a different picture this year... SCONUL Access 2010/11 Registrations Band A 12496 Band B 12564 Band C 8046 Total 33106 SCONUL Access 2011/12 Registrations Band A 21301 Band B 16168 Band C 10755 Total 48224 21301 16168 10755 48224

More people borrowing fewer books SCONUL Access 2010/11 Loans Band A 183130 Band B 150976 Band C 94901 Total 429007 SCONUL Access 2011/12 Loans Band A 181742 Band B 154951 Band C 84868 Total 421561 181742 154951 84868 421561

SCONUL Access Stats August 2011 – July 2012

Five year trends

January to November 2012: 946 Queries Queries from users: 97 Queries from non-eligible users: 80 Advice for new contacts: 72 Statistics: 215 General support for contacts: 220 Contacts’ meeting at Bristol: 199 Steering Group work: 65

Something new A time of change Development of the site New SCONUL website to absorb SCONUL Access The launch and after....

Living in interesting times... December 2012 280 website queries January 2013 239 website queries February 2013 104 website queries March 2013 37 website queries

December 2012 – March 2013: 660 Website Queries Workflow issues Confusion on multiple applications Long running scripts System emails Apply for access button Authorisation problems Logins 946 queries Jam to Nov includes the stats and annual conference 660 website queries Dec – March was a change in volume!

Part of the solution Help from contacts Reporting bugs Identifying workarounds Mutual support via mailing list Offers of more structured help

Consultation Who What Result Group of experienced contacts Different regions, small and large, old and new What Identified security issues Identified work flow issues Result Considered technical options Reported to Steering Group

A more settled stage Supporting local management of data Updating details of libraries Contacts’ information logins Advice to contacts and users Administering applications Navigating the site Help with applications Advice for non-eligible users Working to improve text on website Information for users Information for library staff System emails A more settled stage Administering the scheme Working on the website

A slightly different year. SCONUL Access A slightly different year.