102 Leadership COACHING

Developed by Matt Shlosberg +1 (443)393-6511 www.HannaConcern.com

1 What is coaching?

Academic Answer Coaching is a method of directing, instructing and training a person or group of people, with the aim to achieve some goal or develop specific skills Source: Wikipedia

Leadership Answer Coaching is a process of influencing a person in order to change his/her behavior

What does it take to coach? 2 What does it take to coach?

What it takes? Question What kind of qualities should the leader possess to coach effectively?

What it takes? Answer Integrity / trust Respect Have to be an admired leader Good communication skills Emotional intelligence Awareness Passion Preserve dignity

What it takes? Question What are the other important factors of effective coaching?

What it takes? Answer Comfort Don’t argue Generate buy-in Personal Atmosphere Don’t argue Win-win situation Generate buy-in

Emotional intelligence 3 Emotional intelligence

Facets of Emotional Intelligence Must possess all five components: Self-awareness Emotions, strengths, weaknesses, needs Self-regulation Need self-awareness first Think before acting Everyone can do this Control your impulses

Facets of Emotional Intelligence Must possess all five components: Intrinsic motivation Feeling driven to achieve beyond expectations Pursue goals with energy and persistence Do not just care about money Pursue goals because it's a part of your make, not just for money

Facets of Emotional Intelligence Must possess all five components: Empathy Consider feelings of others during decision making Ability to understand the emotional make up of other people Skill in treating people according to their emotional reaction Showing respect for others' perspective One of the key ingredients of emotional intelligence Social skill Moving people in the desired direction Proficiency in managing relationships and building networks Ability to find common ground and build rapport Persuasiveness, able to build and lead teams

Good communication skills 4 Good communication skills

Good Communication Skills Question What makes communication effective?

Good Communication Skills Answer Listen Speak with authority Be confident Choose the right words Non-verbal communications Eye contact What time is it? Recommended reading: Dale Carnegie. How to win friends and influence people.

Good Communication Skills Question How can you show that you listen?

Good Communication Skills Answer Listening skills Nod in agreement Verbal queues I see You are right Great point Thank you for explaining… Don’t interrupt Eye contact Put yourself in speaker’s shoes Take notes (visible, key points)

Good Communication Skills Question What makes you look confident?

Good Communication Skills Answer Confidence Powerful voice; choose the right words No maybe No “Do you agree” No “Well maybe I am wrong…” No shaking Be firm Nothing in your hands Control your eyes Eye contact Blinking sped

Good Communication Skills Question What words do you not want to use?

Good Communication Skills Choose the right words No negative words But, however, although, I am tired of… No useless fillers Umm… Candor Be nice Use questions instead of statements

Good Communication Skills Examples Instead of… Use… How many times should I tell you… Correct me if I am wrong. I believe we’ve discussed this matter on more than one occasion OR Have I ever discussed this issue with you? You screwed up royally… What do you think is the impact of your actions? Next time I want to do …. What do you think you can do differently next time? Let’s agree on the plan of actions together. What do you propose?

Good Communication Skills Question What non-verbal messages should you (should you not) send?

Good Communication Skills Non-verbal queues Don’t look at your watch Don’t touch your pen; leave everything on the table Keep eye contact Show passion Stay focused on the conversation

Exercise Exercise Please see the handout

Exercise Exercise - Questions What is the employee’s problem? Does the manager understand the problem? Did the manager correct the problem?