Nationality/Settlement Checking Service Partnership achievements and future opportunities Steve Long Director of Permanent Migration

Presentation Where are we now/what have we achieved together? Permanent Migration Priorities 2013/14 Developing services together and considering the future

Where are we now? Home Office/Local Government Partnership 2004 Introduction of Citizenship Ceremonies 2005 Introduction of NCS 2010 Introduction of SCS

Where are we now? Update – The facts NCS Intake 2006-07 179,256 50,904 28.4% 2007-08 134,308 50,593 37.7% 2008-09 168,547 72,672 43.1% 2009-10 196,151 93,366 47.6% 2010-11 207,352 105,485 50.9% 2011-12 194,985 102,044 52.3% 2012-13 132,849 75,261 56.7% SCS Intake 2010-11 475 13,678 3.4% 2011-12 2,218 30,331 6.8% 2012-13 4796 42277 10.2%

Where are we now? 126 Local Authorities are offering NCS 28 Local Authorities are offering SCS Permanent Migration 2012/13 In 2012/13 PM has significantly increased capacity to meet better defined casework requirements Restructured our leadership team to focus on improving workflow and Continuous Improvement Developed multi skilling to enhance our capability and flexibility

The Benefits of PM/LRSA partnership are: For the Local Authority it is an additional service for the community For the Local Authority it is a revenue generator For the Local Authority it builds links to the community For the applicant it establishes a relationship with their Local Authority The applicant has his/her documents returned immediately (although HO can request originals). The applicant feels that he/she is receiving a personal service. Problems can be solved before a case reaches the Home Office. Home Office receive clean, decidable applications (we write out for more information on approximately 2% of cases as opposed to around 50% of non NCS/SCS cases) It takes less time, on average, to deal with an NCS/SCS case NCS/SCS have made a significant contribution to the reduction of WiP in the Nationality and SET(M) residence NCS/SCS gives Home Office more flexibility and enables us to train our staff quickly

Permanent Migration Priorities 2013/14 Introduction of 2013/14 PMs Delivery plan; - Actively involve staff in Continuous Improvement - Ensure effective and realistic planning on workflow and resources to avoid backlogs - Deliver transparent and meaningful standards – building customer confidence - Drive down marriage abuse by expanding in country interviewing capability

As a partnership we want to; Develop more focused training to encourage and embed SCS in a similar way to NCS. Develop additional SCS sites and training Adopt monthly NCS Overview/advanced session for SCS Promotion of the Services both NCS and SCS. Consider future delivery, change and policy issues through a transparent and constructive partnership.

The future Permanent Migration and LRSA have set up a partnership group to; problem solve, share news and horizon scan As a partnership we will; - Explore and consider the potential for Immigration and Settlement customers to have an electronic interface alongside receiving practical support to embrace such changes - Enhance the role of NCS/SCS in helping Permanent Migration develop a stronger customer insight function - Develop a shared understanding of the options for biometric enrolment of Nationality customers Explore how working with NCS/SCS can help Permanent Migration enhance the customer experience