Interpretative case studies

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Presentation transcript:

Interpretative case studies IT-emner / IT topics Eric Monteiro www.idi.ntnu-no/ericm

RQ: What vs Why What Causality Explanations Why/ how Contextual Understanding ”Productivity paradox” Investment in ICT Productivity Training . . .

Ex.: Lotus Notes Statoil (1992- ) As the hull was lowered to the 99m mark, rumbling noises were heard followed by the sound of water pouring into the unit. A cell wall had failed and a serious crack had developed, and sea water poured in at a rate that was too great for the deballasting pumps to deal with. Within a few minutes the hull began sinking at a rate of 1m per minute. As the structure sank deeper into the 220m fjord, the buoyancy chambers imploded and the rubble struck the floor of the fjord creating a 3.0 magnitude record in a local seismograph station 20.000 Norne 10.000 ISO 9000 5.000 $ 1994 1996 1998

Method (1): part vs whole 25.000+ 30+ countries N organ. units…. N disciplines …

Method (2): Observation Participatory observation Legitimate role (”who are you?”) Becoming ”wall-paper” Hints for further navigation/ ”snow-balling”

Method (3): interviews General statements ”Strategicaly dumb” What about last time? Pick one instance – what about this? ”Strategicaly dumb” Triangulate with other sources Keep out of it, refer to others

Method (4): Multiple voices Multiplicity of accounts Who to listen to? Different perspectives – so what is yours? Reasonable interpretations….. Accounting (writing about) multiplicity Eliminate traces in the text? Staging/ ”validation” feed-back sessions

References Monteiro, E., & Hepsø, V. (1998). Diffusion of infrastructure: mobilisation and improvisation. In T. Larsen, & L. Levine, Information systems: current issues and future challenges, Proceedings of IFIP WG 8.2 and 8.6, Helsinki, Finland (pp. 255–274). Klein, Heinz K., and Michael D. Myers. "A set of principles for conducting and evaluating interpretive field studies in information systems." MIS quarterly (1999): 67-93. Charmaz, Kathy. Constructing grounded theory: A practical guide through qualitative analysis. Sage Publications Limited, 2006. Walsham, Geoff. "Doing interpretive research." European Journal of Information Systems 15.3 (2006): 320-330.