Information Technology 2016 Budget Presentation

I.T. – What We Do Information Technology interacts with all county departments and the general public. We manage the repository of electronic public records and distribution of the records on the internet. We work directly with all county departments to provide customer support, configuration changes, and project assistance. In the past year, IT implemented significant projects, phone system change, updated a network security devices, and added storage space for county records. The GIS division is crucial for property records for the public and helping other departments to explain land based decisions. One of the goals to align the IT projects and performance with the overall goals presented in the Council's Strategic Plan.

I.T. – 2015 Factoids County Website Traffic – 800-1,200 visits per day on weekdays. 200-300 visits per day on weekends. Manage and Maintain over 300 computers across 10 different buildings and remote users. Responded to 2,600 services calls during the past year while also working on IT projects. Summit County was recognized by the Center of Digital Government as one of the top ten digital counties in 2015.

S.W.O.T. Analysis – I.T. Strengths Continually improving communications and technology Great teamwork and synergy Responsive to customer needs. Weaknesses Training – IT Employees and all County Employees Internet bandwidth – bandwidth and reliability Documentation – Need for standardization of forms and procedures Opportunities Promotion of services and solutions Mobilizing more field & professional employees of the County – VDI concept More user friendly Sire Platform Threats Cyber-security threats continue to change at a rapid pace, liabilities and different regulations continue to grow Third Party Breaches & Liability Continuity of Services during disruptions

Personnel – I.T. Our department has maintained level staffing since before 2009

Budget Analysis – I.T. 2016 Budget is within same levels as 2015 Budget Decrease from 2016 Request is due to salary & benefit changes with staff turnover and reduction in training/travel line item.

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